Sr Manager Ops Process- SVCS (Virtual Apron)

The Home Depot•Atlanta, GA

1d•Remote

About The Position

The Operations Process Sr. Manager role supports sales growth initiatives for Virtual Apron teams through operations strategy, reporting, and business insights. The Virtual Apron is The Home Depot's centralized, remote customer service and sales organization that delivers expert support, advice, and solutions to customers online and virtually across the nation. In this role, you will drive operational process improvements, systems integrations, and strategic reporting to optimize performance, enhance associate efficiency, and scale sales capabilities across our Virtual Apron contact center network.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
8 years of work experience
Excellent written and verbal (presentation) communication skills.
Ability to manage multiple projects and demands.
Strong business, functional and/or store knowledge.
Strong quantitative skills such as statistics and data analysis.
Strong operations, retail and/or field experience.
Ability to form strong technical and field partnerships with internal and external contacts.

Nice To Haves

Professional experience in operations management and process improvement
Translating complex data into actionable business insights
Demonstrated success leading cross-functional initiatives that drive sales growth, productivity improvements, customer experience enhancements, or operational efficiencies
Leadership and management experience preferred.

Responsibilities

Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements.
Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies.
Maintains vendor relationships and seeks out additional partners amongst industry and business leaders.
Stays abreast of the competitive landscape, consumer data for their areas of expertise.
Provides input and resources in driving major process improvement initiatives for the Renovations Services Business.
Provides guidance and training specific to area of expertise.
Assists in collaborating findings from data and making recommendations.
Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business.
Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.