Sr Manager, Operations - AMZ10854.12
About The Position
Amazon.com Services LLC is seeking a Sr Manager, Operations to oversee all aspects of site operations and lead a team of Operations and Area Managers. This role involves coaching and mentoring the team to meet performance objectives, building positive employee relations, and developing leadership bench strength within the Fulfillment Center. The position drives the creation of quality and process improvement initiatives, including Lean initiatives, to ensure the functional area and the Fulfillment Center exceed business plans. The Sr Manager is responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations. Key responsibilities include setting and clarifying requirements for managers, measuring performance, providing feedback, and holding managers accountable. The role also involves leveraging managers by sourcing and nurturing ideas for improvement plans and ensuring best practices are shared across departments and the network. Collaboration with support staff such as HR, Finance, Facilities, Safety, and IT is crucial for securing resources and support for projects. Domestic or international travel up to 30% may be required.
Requirements
- Master’s degree or foreign equivalent degree in Business Administration, Engineering, Operations or a related field and 3 years of experience in the job offered or a related occupation. In the alternative, employer will accept a Bachelor’s degree or foreign equivalent degree in Business Administration, Engineering, Operations or a related field followed by 5 years of progressively responsible post-baccalaureate experience in the job offered or a related occupation.
- 3 years of management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
- 3 years of experience with performance metrics, process improvement and Lean techniques
- 3 years of experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination
Nice To Haves
- All applicants must meet all the above listed requirements.
Responsibilities
- Responsible for all aspects of operation or functions at the site, including managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
- Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan
- Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations
- Set and clarify requirements and expectations for Operations and Area Managers.
- Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments
- Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network; and Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Senior Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
- Domestic or international travel up to 30% to perform role responsibilities may be required
Benefits
- Salary Range $143582 - $182700
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What This Job Offers
Job Type
Full-time
Career Level
Manager
