Sr. Manager, Operations

TaskUs•Austin, TX

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Senior Operations Manager What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best. After all, we are a ridiculously good company, so we make sure our employees are top-notch. So come on, we need your full concentration because it’s time to imagine what it’s like to be a Senior Operations Manager.

Requirements

Experience as an Operations Manager, preferably within Fleet Safety & Recovery
Excellent communication skills, both verbal and written
Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency
Maintain an open line of communication between staff and upper management
Experience managing supervisors, as well as an Advanced Coaching Structure
Performance Management Advanced Team Leads, Teammate & OM skills Development Structure
Develop individual and team goals and implement plans to carry out objectives (financial, growth, new business)
Guide the Operations Managers in meeting all team & individual goals
Build productive business relationships with clients
Strong organizational, analytical, and managerial skills
Possess a professional, courteous, and resilient attitude
Demonstrate and maintain safety & compliance procedures
Flexibility to travel is a requirement

Nice To Haves

A BA/BS degree is preferred
Autonomous vehicle experience is preferred

Responsibilities

Manage day-to-day Fleet Safety & Recovery operations business, including performance, billing, and financial statements
Have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed
Meet with clients as needed to continue business growth
Responsible for interviewing Operations Managers and Team Leads
Promote department culture
Scale operations, drive performance management, and foster employee retention
Make sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage)