Sr Manager, Operations - AMZ11127.7

Amazon•Rochester, NY

13d•$135,000 - $182,700•Onsite

About The Position

The Sr Manager, Operations will manage operations and logistics related to the workforce, including performance, productivity, safe work environment policies/procedures, OSHA compliance, and quality control standards. This role involves managing salaried teams led by operations managers to correct quality defects and improve process efficiencies for Global Supply Chain Fulfillment/Distribution operations. The position requires capacity planning, process and equipment optimization, and recommending changes to work methods and labor standards to increase operational efficiency and safety. The role also drives Kaizen projects using Lean Process Improvements and Six Sigma methodologies, conducts qualitative/quantitative data analysis, and collaborates with support staff (HR, Finance, Facilities, Safety, IT, Sr. Operations Managers) to secure resources and share best practices across departments and shifts. A key aspect is performing deep-dive analysis of operational data, from order processing to item shipping, and continually innovating processes for cost reduction and operational efficiency.

Requirements

A Master's degree, or foreign equivalent, in Business Administration, Business Analytics, Public Policy, Operations, Supply Chain, Engineering, or related discipline and 1 year of experience in the job offered, technical management, data analysis, logistics engineering, or related occupation.
Alternatively, a Bachelors degree, or foreign equivalent, in Business Administration, Business Analytics, Public Policy, Operations, Supply Chain, Engineering, or related discipline and 5 progressively responsible post-baccalaureate years of experience in the job offered, technical management, data analysis, logistics engineering, or related occupation.
1 year of management experience (salaried workforce or program management) in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations.
1 year of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross-functional initiatives.

Nice To Haves

All applicants must meet all the above listed requirements.

Responsibilities

Manages operations and logistics related to our workforce such as performance, productivity, safe work environment policies/procedures, and OSHA compliance, and adherence to quality control standards.
Manages and leads operations of salaried workforce/teams led by operations managers to correct quality defects and effect process efficiencies to improve customer experience for Global Supply Chain Fulfillment/Distribution operations.
Performs capacity planning and analysis.
Assesses and optimizes processes and equipment.
Recommends changes to work methods and labor standards that increase operational efficiency and safety.
Drives Kaizen projects using Lean Process Improvements, Six Sigma methodologies and other performance metrics/process improvements and statistical decision-making tools to increase efficiency within processes, forecasting, planning, optimization, and logistics.
Conducts qualitative/quantitative data analysis to support business decision making and cross functional initiatives.
Works closely with support staff (HR, Finance, Facilities, Safety, IT and Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. This also involves taking proactive steps, coordinating cross-functionally across different business units, to ensure that best practices are shared across all departments, shifts and among the network.
Performs deep-dive analysis of complex data collected from the processes of the operations such as how orders are taken and processed, to the items available for selection and how these items are shipped and how they reach the customer.
Continually innovates and optimizes the processes for cost reduction and operation efficiency.