Sr Manager, Operations Systems

KeHE Distributors, LLC•Naperville, IL

11d•Hybrid

About The Position

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Requirements

Strong knowledge of warehouse operations, distribution systems, and Warehouse Management Systems (WMS).
Demonstrated leadership, coaching, and talent development skills, including succession planning and the ability to influence across all levels of the organization.
Strong analytical, problem-solving, and decision-making skills with a focus on operational excellence, KPI-driven improvement, and continuous improvement.
Ability to lead complex, multi-site projects, manage competing priorities, and drive results in a fast-paced environment.
Expertise in governance, release management, and change management practices, including backlog prioritization and enterprise-wide process standardization.
Strategic business acumen with the ability to translate operational challenges into scalable technology solutions.
Excellent communication and executive presence, with the ability to partner effectively with operations, technology, and senior leadership stakeholders.
Bachelor's degree in Supply Chain, Business, Information Systems, Logistics, or a related field; equivalent experience considered.
Minimum of 7 years of experience supporting warehouse, distribution, or supply chain systems.
Minimum 2+ years of people leadership experience with demonstrated success developing teams.
Experience leading multiple WMS implementations or large-scale operational system initiatives.
Strong operational background with experience supporting multi-site distribution environments.

Responsibilities

Lead, coach, and develop a team of Operations Systems leads and analysts.
Establish team priorities, balance workloads, and support employee development and succession planning.
Foster a high-performing, customer-focused Operations Systems organization.
Lead successful execution of WMS implementation and enhancement initiatives, including Build, SIT, UAT, Operational Readiness, Cutover, and Hypercare activities.
Ensure project milestones, quality standards, and business objectives are achieved.
Manage issue resolution, risk mitigation, and cross-functional dependencies.
Serve as a strategic systems partner to Distribution Center leadership and key business stakeholders, translating operational challenges into scalable technology solutions.
Facilitate cross-functional decision-making by balancing operational needs, technology capabilities, and business objectives.
Provide leadership with updates on project progress, operational risks, and improvement opportunities.
Establish and maintain governance for system enhancements, prioritization, release management, and production support, including backlog and change request management.
Monitor key performance indicators and identify opportunities to improve operational effectiveness and system performance.
Develop support strategies that ensure consistent execution across multiple distribution centers.
Champion continuous improvement and standardized business processes across the distribution network and enterprise.
Other duties and projects as assigned.