Sr. Manager Operations (Distribution)
About The Position
Ingram Content Group (ICG) is hiring a Senior Manager Operations to support our Distribution team in Fort Wayne, IN. This person manages the daily operations of assigned area in the DC. Working with the DC Head, oversees overall operations to ensure customer service levels and commitments are achieved. Want to join a key team that helps the world read? The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!
Requirements
- HS Diploma or GED
- 5 years experience in a high volume distribution center supervising at least 25 or more employees
- 5 years experience with a Warehouse Management System
- 3 years warehouse experience in a fast paced, high volume environment
- 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
Responsibilities
- Manages staff selection & development, ensuring all associates are fully trained/cross trained on systems and procedures and providing educational opportunities with departmental activities.
- Oversees the management of day-day activities for assigned area of DC.
- Communicates departmental goals and objectives to attain company goals.
- Ensures customer service levels exceed IBC requirements, by ensuring direct reports are exceeding IBC’s standards for “excellent follow through and” service” to our clients.
- Maintains goals, objectives and job descriptions that keep the associate motivated and focused on attaining personal, departmental, and company goals.
- Reviews associates performance based on goals and objectives, measuring and reporting outcomes to management.
- Works with DC head and supervisors resolves departmental problems/issues.
- Collaborates with the DC Sr. Management in the planning, developing and launching of processes/plans for DC strategies.
- Reviews competitive information in order to stay current with industry trends and developments.
- Visits and talks with other companies to bring in new ideas on Distribution operations.
- Controls and manages budget costs of assigned departments/assigned areas.
- Works with management to improve CPU/CPL while providing outstanding customer service.
- Maintains a zero-error environment.
- Performs other duties as assigned
Benefits
- Medical/Prescription Drug plans
- HSA
- Vision
- Dental
- Health Care FSA
- 15 vacation days
- 12 sick days accrued annually
- 3 personal days
- 401K match
- Life and AD&D
- Employee Assistant programs
- Group Legal
- tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
