Sr. Manager Operations - COE

Datavant•Houston, TX

19d•$94,000 - $95,000

About The Position

The COE Sr. Manager leads at an elevated level with the proven ability to plan and manage operational processes for maximum efficiencies. The COE Sr. Manager is the driver of the process and plays a key role in setting the environment that drives operational successes. They work with Sr. COE Leadership to set strategic operational goals, and are responsible for executing on those goals in a timely manner.

Requirements

Bachelor’s degree preferred
3-5 years of leadership experience preferred
Lean Principles, Six Sigma, or Quality Management background preferred
Strong computer skills; proficient in Microsoft Office Excel and PowerPoint
Demonstrates understanding of end to end business process knowledge
Ability to problem-solve and make decisions with a sense of urgency
Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals.
Demonstrates high level of cross functional communication
Ability to prioritize and meet critical deadlines.
Completion of organization identified training modules, as required
Meets or exceeds leadership assessment standards

Responsibilities

Adheres to company policy by following guidelines established in the employee handbook, acting in the best interest of the company and complying with the company’s security standards
Personifies Ontellus core values, and sets an environment that strengthens the company culture
Collaborates with Sr. COE Leadership to break down the corporate strategy into operational goals with actionable, measurable steps
Provides ownership of the business and takes accountability for results
Analyzes data and problem solves to make data driven decisions on how to attain and exceed the operational goals
Manages with a continuous improvement mindset, champions change, encourages others to seek knowledge, foster idea creation, and develops new and innovative solutions that deliver value to our customers.
Effectively manages their time and priorities with the ability to reprioritize as needed
Connects with their teams, staying visible, present and accessible to employees
Autonomous leader that holds themselves and their teams accountable, and owning the outcomes by evaluating and setting the performance standards
Strives to enhance organizational processes and performance by allocating resources as needed
Manages initiatives and projects, identifying and including all subject matter experts in problem solving and process improvement events
Creates and maintains strong relationships with our customers, employees, and stakeholders through collaboration and empowerment
Embraces feedback with a growth and positive mindset, valuing it is an opportunity to develop and address any areas of opportunity with actionable items
Utilizes clear and effective communication skills to drive strategy alignment
Mentors, and develops their teams by providing coaching and guidance in their career development to build succession within their COE
Communicates strategic vision; influences and inspires others to follow their lead by building trust and actively listening
Drives results by motivating their teams to execute on or exceed targeted metrics in the COE
Monitors and assesses the effectiveness of new hire and ongoing training initiatives, ensuring employees are acquiring and retaining the skills needed to contribute to the team’s overall success
Runs team initiatives, including communication/huddles, performance, process changes
Drives recognition and engagement by formulating action plans and activities
Leverages new technology to increase efficiency, raise productivity, and reduce costs.
Develops and recognizes the leaders of their COE, ensures projects are completed by their leaders timely, and performance targets are met within their COE
Resolves escalated concerns, ensuring others are informed on a need-to-know basis as dictated by operational demands
Generates, analyzes, and distributes reports to update the COE leadership on the team’s progress
Conducts root cause analyses and develops strategies to reduce defects and provide insights to the workflow; identifying bottlenecks or inefficiencies and making suggestions for improvements in the processes
Plans strategically, using foresight rather than resorting to tactical style of managing
Takes initiative to align team, department and direct report objectives and priorities with organization initiatives
Has a customer centric mindset; understanding the partnership operations has in upholding the highest quality standards
Conducts regular performance reviews providing constructive feedback, recognizing achievements, and addressing any areas for improvement with their team
Promotes teamwork and equality. Creates an inclusive environment where everyone feels heard
Facilitates the hiring and performance assessment of employees
Understands discretion when handling confidential and proprietary information, including payroll