Sr. Manager of Pet Training & Hotel

PetSmart • Phoenix, AZ

11h • Hybrid

About The Position

PetsHotel and Training are a critical portion of PetSmart’s business as we help to transform pet’s lives. Our training teaches positive reinforcement to improve dogs’ behavior while also creating the bond between dog and pet-parent! PetsHotel and DDC are a critical aspect of our business helping to provide a needed solution for pet-parents and driving value to total box. The Sr. Manager of PetsHotel and Training is responsible for growing revenue, optimizing costs, and creating a long-term road map of success for hotel and training. Responsibilities include managing key initiatives focused on creating disproportionate sales growth. The Sr. Manager will also be responsible for developing talent to help continue to grow the operations organization.

Requirements

• Bachelor’s degree from four-year college or university in retail, business, or related field highly preferred. 7-10 years’ experience in business strategy, project management, relevant field experience, or merchandising or marketing.
• Ideal candidates will be strategic, customer focused, highly analytical, and have a proven track record of identifying opportunities to driving sales, margin, and market share.
• Ability to develop and maintain analytical frameworks, dashboards, and KPI tracking tools to monitor business performance and identify growth opportunities.
• Track record of translating complex datasets into clear, actionable recommendations for senior leadership.
• Executive presence and ability to influence up and across required (including with Field Leadership & Operations Leadership)
• Highly strategic, able to be flexible with broad long-range planning but be able to also flex into the details.
• Highly proficient in Microsoft Word, Excel and PowerPoint. Highly proficient in business and financial acumen to be able to size and deliver highly thought-out strategies.
• Highly collaborative across departments and field functions
• Passion and ability to interpret data which translates into actionable insights.
• Must be able to devise creative solutions, produce measurable results, and clearly understand risks and contingency planning.
• Must be detail oriented & skilled in project management.

Responsibilities

• Serves as subject matter expert and business owner for hotel and training.
• Oversees key initiatives focused on creating disproportionate sales growth.
• Responsible for PetsHotel and Training P&L, monitoring data and performance trends to identify and consistently improve the business.
• Innovation, helping to identify whitespace within the services marketplace. Must have a keen eye on the trends and bringing forth opportunities to win.
• Drives partnership and collaboration with internal partners within PHO and the field inclusive but not limited to operations process, analytics, execution, labor, marketing and more.
• Helps to drive the strategic vision of the operational strategy for PetsHotel and Training, looking for opportunities to connect business needs with operational excellence in partnership with the operations team.
• Key leader within strategy and innovation; focused on developing talent within the organization and driving accountability within the pack.
• Broad level vision of the hotel and training team—able to flex to high-level strategic details to tactical marketing details of the business.
• Role will expand with cross department projects as needed to help the broader team innovate and change the hotel and training businesses to meet business demand in a timely fashion to be first to market.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees