Hotel Manager

Troon Golf, L.L.C.•Brewster, WA

8d•$80,000 - $90,000•Onsite

About The Position

The Hotel Manager is responsible for the overall leadership, operational execution, and guest experience of the lodging operation at Gamble Sands Resort. This role oversees all hotel departments and ensures service standards align with Gamble Sands brand expectations and Troon management standards. The Hotel Manager partners closely with Golf Operations, Food & Beverage, Maintenance, and Sales to deliver a seamless, high-quality resort experience while maintaining operational efficiency and strong team leadership.

Requirements

5+ years of hotel or resort management experience
Experience leading Front Desk and Housekeeping operations required
Strong understanding of hotel labor management and cost controls
Proven leadership in fast-paced or seasonal environments
Excellent communication and problem-solving skills

Nice To Haves

Resort or destination property experience strongly preferred
Experience within a managed-property environment (Troon or similar) preferred

Responsibilities

Lead a culture of hospitality focused on exceptional guest service
Ensure consistent service delivery aligned with Gamble Sands and Troon standards
Handle guest issues and service recovery with professionalism and authority
Monitor guest feedback and identify opportunities for improvement
Oversee daily operations of Front Desk, Housekeeping, Night Audit, and Guest Services
Manage room inventory, arrivals, departures, and special guest requests
Maintain high standards of cleanliness, presentation, and room readiness
Coordinate with Maintenance on preventative care and room issues
Hire, train, coach, and develop hotel leadership and hourly team members
Establish clear SOPs, expectations, and accountability across departments
Conduct performance reviews and support staff development
Build effective schedules balancing service levels and labor efficiency
Manage hotel labor and departmental expenses within approved budgets
Monitor payroll, purchasing, and inventory controls
Support forecasting and revenue optimization efforts with the General Manager
Ensure compliance with Troon operational and reporting standards
Coordinate with Golf Operations and Food & Beverage on group stays and peak periods
Support Sales and Events with room blocks, VIP arrangements, and group execution
Participate in resort leadership meetings and planning
Ensure compliance with Troon standards, safety protocols, and local regulations
Oversee key control, cash handling, and audit procedures