Hotel Manager

Auberge Resorts•Dallas, TX

About The Position

As Hotel Manager at The Knox, you will be a key leader and storyteller in the hotel’s launch and daily operation. Reporting to the General Manager and serving as a member of the Executive Committee, you will ensure the successful execution of day-to-day operations across Rooms, Food and Beverage, Security, Spa, Valet Parking, Wellbeing, and IT. Your leadership will shape our service culture and help establish The Knox as one of Dallas’s most sought-after luxury destinations.

Requirements

3 years’ experience in a similar position, in a luxury environment with progressive leadership responsibilities.
Ability to direct performance of the Management staff to develop a cohesive team.
Strong business and financial acumen.
Strong organizational skills and attention to detail.
Understanding of expenses and payroll cost control.
Experience with interviewing, selection, disciplinary processes.
Experience in training delivery, presentations.
Strong computer skills.
Strong interpersonal and leadership skills
Must be self-motivated and results oriented.

Nice To Haves

Spanish language skills preferred.

Responsibilities

Lead and inspire the team to drive excellence as our core competency to drive profitability.
Foster an enriching culture within the Rooms, and Spa, inclusive of guest experiences and activities
Responsible for the development of management staff to increase knowledge and skill level.
Takes a leadership role in building a strong and committed team.
Interacts with other Executive Committee members, department managers and home office leaders to facilitate positive and constructive communication and cross-functional cooperation.
Create The Soul of the Place for our team and guests.
Champion our Auberge Service standards for us to become best-loved
Build programs to keep our property and Rooms at an extraordinary, refined level.
Supports the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control via reports produced by revenue management, reservations, and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities.
Actively and creatively upgrades the standards of the property's operations and products.
Takes an active role in guest relations and initiates guest contact, responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests.
Problem solve team member and guest opportunities in a continuous push towards excellence.
Prepares and executes budget and financial analysis for rooms and related areas.
Curate and manage the team members experience while working in coordination with Talent and Culture to create an exceptional on boarding process for all Team members.
Participate in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff.
Advise managers and participate in employee counseling, investigation, and disciplinary process; provides leadership and direction to the overall resort operation with focus in Rooms, Residences, Spa and Experiences.
Work closely with our Talent and Culture team to ascertain training needs. Continues to work with management to deliver and create on - going programs in coordination with the Auberge Standards.
Drive the development of all management and employees to produce future leaders for the company.