Hotel Manager

Sonesta Hotels•St. Louis, MO

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. The Hotel Manager oversees all operational aspects, ensuring exceptional guest service, maintaining financial stability, and upholding high standards of quality throughout the property while adhering to company policies and regulations.

Requirements

Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
Extensive experience in hotel operations, preferably in a full-service or luxury hotel environment
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Experience with Microsoft Office and Opera systems preferred.
Proven leadership and management skills with the ability to motivate and develop teams
Strong financial acumen and budget management experience
Excellent communication and interpersonal skills to interact effectively with guests and staff
Proficiency in hospitality software and systems
Ability to work flexible hours, including weekends and holidays

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Actively monitor guest satisfaction, addressing complaints promptly and implementing improvements based on feedback.
Manage food & beverage, private residences, and commercial tenants.
Collaborate with the Director of Rooms and Director of Engineering as well as other departments to ensure smooth operations and coordination between teams.
Develop and implement operational policies and procedures to maintain quality standards.
Conduct regular inspections of the property to identify maintenance needs and ensure compliance with safety regulations.
Monitor and manage the hotel budget, analyzing financial performance to identify revenue opportunities and cost-saving opportunities.
Manage the Sonesta brand positioning through the proper use of all marketing programs. This would include, but is not limited to, creating everyday surprises, implementing and managing the company’s guest recognition program (Travel Pass), and adhering to all logo and graphics standards.
Assist the GM with the development, implementation and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company.
Work with the Finance Department to identify variances and communicate to ownership the hotel’s financial condition.
In partnership with Human Resources and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.
Enforce hotel standards, policies, and procedures are in place within the hotel departments.
Act as General Manager as required.
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.