Hotel Manager
About The Position
Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring appropriate service to hotel guests. Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. Hire, supervise, train, evaluate work performance, and administer discipline for team members. Maintain knowledge of industry practices, hotel markets, and statistical data. Possess knowledge of room rates, types, and availability. Responsible for property public area cleanliness and sanitation. Maintain and ensure proper par levels of supplies and equipment. Coordinate special events and promotions with other departments. Resolve customer complaints or disputes. Ensure compliance with established company policies and procedures. Develop operating budgets and meet established goals. Other duties as assigned by management.
Requirements
- Thorough understanding of hotel computer system
- Minimum 3 years supervisory experience and 5 years hotel experience
- Ability to communicate in English
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations
Nice To Haves
- Bachelor’s degree in hospitality or management preferred
- Gaming and hospitality experience preferred
- Ability to operate LMS, CMS, Stratton Warren, Control Tex and Microsoft Office applications
- Knowledge of hotel key system
Responsibilities
- Overseeing hotel occupancy
- Promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping and casino porters
- Managing hotel and related departments to ensure maximum occupancy, efficiency and revenue
- Hiring, supervising, training, evaluating work performance, and administering discipline for team members
- Maintaining knowledge of industry practices, hotel markets, and statistical data
- Possessing knowledge of room rates, types, and availability
- Responsible for property public area cleanliness and sanitation
- Maintaining and ensuring proper par levels of supplies and equipment
- Coordinating special events and promotions with other departments
- Resolving customer complaints or disputes
- Ensuring compliance with established company policies and procedures
- Developing operating budgets and meet established goals
- Other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
