Manager Hotel

Palms • Las Vegas, NV

1d

About The Position

Provide support to the Director of Hotel Operations by offering direction and leadership to the Front Desk and Concierge teams at Palms and Palms Place. Responsible for leading the hotel management team in achieving operational and financial goals, including labor management and overall financial performance. Oversee the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience in alignment with Palms service standards. All duties are performed in accordance with company policies and procedures. CORE RESPONSIBILITIES: Works closely with the Executive Director of Hospitality to implement strategic Initiatives Lead the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk and concierge operations team. Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development. Provides leadership and direction to maintain and improve the guest experience within front desk and concierge operations, consistent with the company’s service standards. Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department. Perform other duties as assigned

Requirements

• Two (2) years of experience in the direction and management of employees in a similar hotel environment.
• Proof of eligibility to work in the US
• Working knowledge of hotel management systems and operations.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Broad management and leadership knowledge of front office operations.
• Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
• Ability to influence others to accept practices and approaches related to hotel operations.
• Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Effective listening abilities and be able to make strong judgment call.
• Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
• Ability to effectively communicate in English, in both oral and written forms.
• Technical knowledge and experience with property management systems.
• Ability to work varied shifts, including weekends and holidays
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke.
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
• Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols.

Nice To Haves

• Previous experience managing employees under a collective bargaining agreement.
• AAA or Forbes knowledge.
• Technical knowledge and experience with LMS
• Technical knowledge and experience with HotSOS or other service optimization system.
• Previous experience working in a similar resort setting.
• Ability to communicate in Spanish and or Asian Languages.

Responsibilities

• Works closely with the Executive Director of Hospitality to implement strategic Initiatives
• Lead the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk and concierge operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk and concierge operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed