Senior Manager of Operations and HR

Covenant Theological Seminary•New York, NY

43d•$75,000 - $85,000•Hybrid

About The Position

The Senior Manager of Operations and HR is a mission-driven and forward thinking individual who is responsible for managing all critical operations of the organization including operational logistics, HR, IT, systems, and facilities. They are the primary leader in ensuring that the organization runs smoothly on a day-to-day basis, in addition to promoting improvement for long-term growth and effectiveness.

Requirements

Ethics and Integrity - Actions match words and convictions; adheres to moral and ethical principles; respects and follows laws and regulations. Models high standards of behavior.
Self-awareness - Has insight into blind spots; demonstrates introspection; seeks to continually improve insight into self.
Teachable / Desire to Learn - Assesses and recognizes own strengths and weaknesses; willing to learn from others; pursues self-development.
Adaptable - Not rigid to his or her way; ability to adjust to plans or other team members; willing to adapt to changing circumstances.
Accountability - Holds self and others accountable for measurable high-quality, timely, and effective results. Accepts responsibility for mistakes. Complies with established policies and guidelines.
Drive and Motivation - Believes he or she is God's masterpiece, created to do good works; employs optimism with self and others; works hard and with high energy. Takes initiative to identify and address obstacles, issues, and opportunities.
Communicating Effectively - Clearly and effectively shares concepts, ideas, feelings, opinions, and conclusions verbally and in writing. Listens attentively and for comprehension. Reinforces words through appropriate body language tone.
Valuing Diverse Backgrounds and Experiences - Fosters a workplace where diversity and individual differences are valued and appropriately leveraged to achieve the vision and mission of the organization.
Building Relationships - Growing interpersonal skills; improving relationships with peers and/or direct reports; approachable; seeks to be more available to others; improving ability to put people at ease. Maintains and fosters relationships within, across, and external to the organization.
Developing Others - Coaches, mentors and motivates others to meet the organization's vision, commitments and goals. Provides a team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development.
Humility - Seeks to serve others; leads by example with a modest view of one's own importance, and respect for others.
Problem Solving - Anticipates, identifies, and defines problems. Seeks root causes. Develops and implements practical and timely solutions. Brainstorming; troubleshooting possible issues; weighing pros and cons; and identifying creative solutions.
Decision Making - Makes well-informed, effective, and timely decisions; perceives the impact and implications of decisions.
Influencing Others - Persuades others; builds consensus through give and take; gains cooperation from others to accomplish goals.
Conflict Management - Increasing tolerance for conflict; improving attitude toward conflict; accepting a certain degree of conflict as necessary; becoming better at resolving conflicts; learning conflict resolution methodologies.
Knowledge of performance management best practices; experience setting and monitoring organizational outcomes
Proficiency in Zoom, Microsoft Office Suite, Google Suite and Adobe Suite
Advanced technology and computer skills
Excellent organizational, project management, time management skills
Ability to work effectively individually and as part of a team
Ability to provide training, coaching, and support across organization
Proven ability as a project manager, ability to efficiently deliver results in a timely manner
Thrives under pressure, remains calm and takes on difficult challenges
Resourceful and strategic problem-solving ability; takes initiative with solutions
Consistently delivers on deadlines, and ability to take on multiple projects and tasks
Strong collaborator; ability to work with multiple teams
Drive to create systems and continuously improve processes
Excellent interpersonal and relational skills
Excellent data management and skills in managing data spreadsheets. Attention to detail.
Bachelor's Degree or work experience equivalent
Deep commitment to mental health services
Identify with the Christian faith, attend a church, and align to the statement of faith for RCS
8+ years of professional experience in nonprofit/business management, operations, human resources, and/or finance
3+ years of experience directly managing a team size of 4 or more
Demonstrated success leading the development, implementation assessment, and improvement of technology, administrative, and organizational development policies.

Nice To Haves

Master's Degree or work experience equivalent
Familiarity with or a degree in psychology, counseling, or related field
12+ years of professional experience in nonprofit/business management, operations, and/or human resources
Experience in Data management and analytics

Responsibilities

Informing, through effective data and reporting, organizational strategy including plans to optimize internal operations and efficient workflow.
Modeling professionalism, staff and counselor care, and effective conflict resolution.
Collaborate with department heads on administrative components related to their operations and HR, ensuring their needs are supported, and provide guidance, information, and training as needed.
In collaboration with the COO, assist in the development of the annual strategy with the team and regularly review, update, and assess progress.
Lead and supervise the Operations team (4 regular staff and 2 on-call support staff) that manages the front desk, intakes, scheduling, and billing process for clients seeking counseling. Provide support, feedback, and management to the team with regular 1:1 and team meetings. Create and implement development plans for their professional growth.
Create a monthly front desk schedule and a weekly manager schedule to ensure that all critical functions are covered during all office hours.
Oversee the facilities in office management of midtown Manhattan offices, including the negotiation of vendor contracts, the implementation of safety policies, and coordinating building maintenance.
Provide guidance and tracking of critical staff support processes such as counseling credentials paperwork and professional development funds.
Oversee and support internal and external communication strategy (branding, social media, fundraising alignment) by providing direct supervision to the Communications Manager/Coordinator, including regular check-ins, performance feedback, and annual evaluations. Ensure the Communications Manager has the tools, clarity, and support needed to execute high-quality work.
Oversee direction, policies, and procedures for RCS data management and systems including compliance to HIPAA requirements.
Train all staff on the use of these systems and provide frequent updates and training on best practices.
Coordinate with Operations, Finance, and Fundraising teams to provide data and reports for fundraising and marketing purposes.
Oversee data collection, reporting, and analytics (e.g. expenses, inventory, intakes and conversions, counselor utilization, staffing, etc.) and analyze/ formulate action steps.
Oversee and/or complete projects related to modifying, updating, and improving existing RCS systems and processes. Includes reviewing, managing, updating Standard Operating Procedures in coordination with COO.
Oversee annual client fee adjustment project and other adhoc projects as needed.
Collaborate with the Redeemer Central Services Human Resource team on network-wide policies, recruitment, benefit and payroll administration (e.g. HR Collegiate Team)
Provide oversight to all Human Resource processes at RCS, including onboarding, promotions, performance reviews, leaves of absence, and terminations.
Manage relationship with Redeemer Central Services IT team on information technology support for the staff and office.
Collaborate with the external vendor serving as RCS Bookkeeper regarding client billing, counselor pay, and counselor sick time.
Contribute to the annual budget process; collaborate with all departments to develop and monitor budgets. Serve as lead manager of Operations budget.

Benefits

Fully paid Medical Plan Premiums
Shared cost PPO Medical Plan Option
Fully paid Dental insurance premiums, with dental buy-up plan option
Fully paid Vision insurance premiums
403b Retirement, plus company match
Redeemer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment policies.
Voluntary accident, life, and AD&D policies for employee, spouse, and children
Redeemer-funded HSA and HRA with elected high-deductible medical coverage
Optional Limited Purpose FSA for dental, vision, and dependent care costs
Transit / commuter benefit
Counseling benefit