Sr. Manager, Merchant Launch

ShipMonk • Las Vegas, NV

8d • Onsite

About The Position

ShipMonk is seeking a highly skilled and experienced Senior Manager to join our Launch Operations team. This role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers. The position involves supporting the analysis of merchant attributes and SKU profiles, owning the design and execution of merchant launches, coordinating with cross-functional teams, and engaging directly with prospective merchants on operational requirements. The role also includes defining, tracking, and analyzing launch metrics, developing new service offerings, and training operations teams. Additionally, the Senior Manager will design and maintain dashboards and reporting tools, provide on-site support, and develop leadership capabilities within the team.

Requirements

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset.
• Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.

Nice To Haves

• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment.

Responsibilities

• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s).
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Engage directly with prospective merchants on operations requirements and solutions to drive sales.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch.
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

Benefits

• We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager