Sr Manager, IT Service Delivery

Delek US • Nashville, TN

3d

About The Position

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues.

Requirements

• 4 year / Bachelor's Degree (Required)
• Two (2) or more years Management experience (Required)
• Eight (8) or more years Experience in a related field (Required)
• Business Acumen
• Business Processes
• Contract Management
• Governance Frameworks
• Systems & Technology Integration
• IT Infrastructure
• Solution Delivery Methodologies
• Managing Across Organizational Lines
• Relationship Management
• Strategic Planning
• Managing People
• Change Agility
• Collaboration
• Decision Makeing
• Drive for Results
• Team Building
• communication
• Learning Agility
• Ownership
• Ability to lift up to 50 pounds
• Must be able to squat and stand repeatedly during workday
• May need to help move equipment and work in small office spaces
• Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)

Responsibilities

• Maintains professional relationships with the Delek's business units at various job levels to ensure alignment to assist them in reaching their goals
• Maintains and communicates aligned IT strategy while building the technology roadmap with IT initiatives in support of the business strategy
• Manages a cross-functional offshore team to support busienss service requests and manage SLAs
• Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
• Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
• Supports budget planning and execution
• Understands and applies the various IT methodologies which include project management, service management and system architecture
• Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
• Assists in implementing fixes for performance issues within support applications
• Assists with implementing computing architecture based on approved designs
• Works to identify customer requirements and technical scoping for upcoming projects, partnering with Infosys outsourcing teams on execution
• Provides reports to management, as required

Benefits

• Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
• Medical benefits that start on day one with a 30% premium rebate annually
• Access to the Calm app for FREE (meditation, stress management, and better sleep)
• Additional annual incentives through performance management program
• Pay for performance culture
• High bonus payouts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager