Sr. Manager, IT Performance and Governance - Remote

CSAA Insurance Group, a AAA Insurer • Washington, DC

2d • $168,300 - $224,300 • Remote

About The Position

The Operational Excellence Leader drives IT performance, governance, and transparency—ensuring technology initiatives align to business goals. This role builds metrics, reporting, and governance frameworks while partnering with Strategic Sourcing to manage vendor performance and maximize value.

Requirements

• Bachelor’s degree in Business, Finance, Information Technology, or a related field
• 5+ years of experience in IT operational performance management, IT governance, or related roles.
• Strong background in IT metrics, performance reporting, and data-driven decision-making.
• Demonstrable experience in developing and implementing IT governance frameworks, policies, and compliance programs.
• Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement.
• Superb communication and collaborator management skills, with the ability to develop a culture of accountability and performance measurement within IT.
• Experience working with third-party vendors and leading sophisticated IT contracts.
• Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Nice To Haves

• Master’s Degree preferred
• Certifications such as CISA, CISM, ITIL, or PMP are a plus.
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

• Develop and maintain dashboards that provide clarity into IT’s execution performance and operational health. Leverage insights to identify trends, risks, and opportunities for continuous improvement.
• Partner with IT leadership to define IT objectives and key results (goals and milestones), ensuring alignment with enterprise and business goals. Map IT goals and initiatives to strategic and operational objectives, providing visibility into progress and value realization. Champion a culture of accountability and performance measurement within IT.
• Develop and maintain IT governance frameworks, policies, and procedures to ensure effective and efficient IT operations. Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements. Perform governance assurance efforts to ensure alignment to consistent and effective standards, partnering with collaborators to address gaps. Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry standards.
• Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract alignment. Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (critical metrics) to measure vendor effectiveness. Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving continuous improvement in vendor performance and value delivery.
• Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues. Actively shape our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities). Model our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.). Deliver our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results. Demonstrate a company ownership approach, thinking beyond boundaries of their own area. Travel as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings.

Benefits

• annual bonus eligibility for most roles
• 401(k) with a company match
• Flexible Workplace
• remote-first culture
• Home-Flex roles
• opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager