Sr Manager, IT Infrastructure

National Fire Protection Association•Quincy, MA

4d•Hybrid

About The Position

The National Fire Protection Association’s mission is to help save lives and reduce loss with information, knowledge, and passion. Established in 1896, we are dedicated to the elimination of death, injury, and property and economic loss due to fire, electrical, and related hazards. The Association delivers information and knowledge through more than 300 consensus codes and standards, research, training, education, outreach and advocacy; and by partnering with others who share an interest in furthering the NFPA mission. To better meet the needs of those who rely on our information and knowledge to keep people and property safe, we are amidst a transformation to expand our influence and further our safety mission. We are becoming increasingly digital and global to grow, thrive, and save more lives from fire, electrical, and other hazards. To accomplish this, we need effective leaders at all levels of the Association who understand what we are striving for, why it is important, and how to execute our vision and who passionately want to see NFPA through this important stage. It is an exciting and empowering time to work at NFPA. NFPA is looking to add a Sr Manager, IT Infrastructure to the IT team! Description: The Sr Manager, IT Infrastructure plays a critical role in supporting NFPA’s mission by leading the team responsible for the reliability, resiliency, security, and performance of NFPA’s hybrid on-premise and cloud infrastructure. This role acts as a hands-on technical leader and people manager, ensuring stable operations, modernizing infrastructure platforms, and enabling the organization’s strategic technology initiatives. The Sr Manager, IT Infrastructure manages the infrastructure team, provides technical leadership, sets standards and processes, and ensures NFPA’s technology environment supports business needs across applications, data, customer-facing platforms, and internal operations.

Requirements

10+ years of experience in infrastructure engineering/operations with 3+ years in a leadership role.
Education: BA/BS
Strong expertise in networking, firewalls, Windows/Linux systems, cloud computing (Azure preferred), virtualization, storage, and identity management.
Demonstrated experience managing hybrid environments (on-prem + cloud).
Knowledge of cybersecurity best practices and enterprise security tools.
Trustworthy, composed, skilled at prioritizing, managing planned and unplanned work.
Strong troubleshooting and problem-solving skills.
Ability to balance strategic planning with hands-on technical work.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent communication skills with the ability to collaborate and influence across teams.
Must have proximity to Quincy MA; role is 30% in office
Able to work after-hours when needed and respond to incidents.

Nice To Haves

Experience supporting customer-facing digital platforms (e-commerce, applications, APIs).
Experience with automation, Infrastructure-as-Code, and monitoring/observability tools.
Relevant certifications: Azure, CCNP, CISSP, ITIL, etc.

Responsibilities

Infrastructure Leadership & Team Management:
Lead, mentor, and develop the IT Infrastructure team; set goals, coach staff, and maintain a culture of accountability, collaboration, and continuous improvement.
Translate business requirements into scalable and secure technical solutions.
Maintain policies, procedures, and guidelines for infrastructure standards and best practices.
Partner with cross-functional IT teams—including Application Development, PMO, and Enterprise Data—to align on priorities and support organizational needs.
Network & Systems Administration:
Manage NFPA’s enterprise network including switches, routers, firewalls, wireless access points, VPN, and network services.
Oversee server infrastructure (Windows/Linux), virtualization environments, cloud infrastructure (Azure, AWS), and storage platforms.
Ensure high availability, uptime, performance monitoring, and rapid resolution of incidents.
Oversee infrastructure upgrades, patching, lifecycle management, and capacity planning.
Security, Compliance & Risk Management:
Oversee NFPA’s IT Security function to implement controls in alignment with NFPA’s policies and risk posture.
Support written information security policies (WISP), vulnerability management, endpoint protection, identity management, and audit/compliance initiatives.
Ensure adherence to infrastructure security standards, configuration baselines, and access control procedures.
Cloud, Modernization, and Strategic Initiatives:
Support the modernization of NFPA’s infrastructure, including Azure, cloud-based services, identity platforms (Entra ID), and automation initiatives.
Participate in enterprise programs and strategic business initiatives requiring infrastructure support.
Operational Excellence:
Oversee incident, problem, and change management processes.
Ensure thorough documentation, asset management, and system inventories.
Drive continuous improvement through monitoring, metrics, root-cause analyses, and optimization.
Manage the Helpdesk team to ensure efficient escalations and overall service delivery.
Vendor and Budget Management:
Manages IT infrastructure budget in a fiscally responsible manner, ensuring investments in technology are leveraged to maximize return to NFPA, and aligned with approved budget limits.
Manage relationships with key infrastructure, cloud, telecommunications, and security vendors.
Evaluate new technologies and provide recommendations for investment.
Contribute to annual budget preparation and ongoing cost optimization.