Sr. Manager, Inside Sales
About The Position
Lennox, driven by 130 years of HVAC and refrigeration success, provides industry-leading climate-control solutions. AES, a division of Lennox established in 1988, is a leading manufacturer of roof curbs and drop box diffuser systems, and has expanded to include a Mechanical Services Division and a Misc. Steel manufacturer. AES aims to reduce construction costs and improve coordination by offering single-source supply. The company has four fabrication facilities nationwide to serve customers and reduce freight costs and lead times. This role is responsible for directing the internal sales team, developing and monitoring quoting procedures, and ensuring responsive customer service through established administrative and technical procedures. The position also involves developing sales policies, ensuring quality standards, meeting financial goals, and managing personnel activities and order processing.
Requirements
- Requires a bachelor's degree.
- Requires at least 8 years related experience.
- Requires at least 3 years’ experience as a manager.
- Must be able to train, evaluate, and direct the work of assigned employees.
- Requires ability to establish policies and manage business and operational aspects of inside sales.
- Excellent written and verbal communication skills, including effective listening skills.
- Requires extensive knowledge of the organization, products, and services.
- May require advanced problem solving.
Responsibilities
- Serve as escalation point for customer quoting, inquiries, issues, and complex requests to ensure timely resolution
- Oversee and guide team handling of quoting, customer inquiries, order processing, and product information to ensure accuracy and consistency
- Ensure proper review and understanding of customer-provided drawings and specifications across the team
- Manage and monitor the end-to-end lifecycle of customer requests from inquiry through production and delivery
- Oversee handling of order modifications, cancellations, and returns to ensure efficiency and accuracy
- Ensure consistent and disciplined quote follow-up processes, including reporting, status tracking, and coordination with third-party vendors
- Drive coordination and alignment across internal departments (sales, operations, logistics, finance) to improve efficiency and customer experience
- Ensure customer data and records are accurately maintained within CRM systems
- Establish expectations and accountability for accurate tracking of customer interactions and account activity in CRM tools
- Continuously identify and implement process improvements to streamline workflows and enhance overall customer experience
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
