Sr. Manager, In Store Pro

The Home Depot•Atlanta, GA

3d•Onsite

About The Position

The Sr. Manager, In-Store Pro is responsible for advancing the associate experience and operational effectiveness of the Pro business by leading key initiatives across people and process. This role partners cross-functionally to design, implement, and continuously improve labor models and field-facing processes that enable consultative selling, support complex sales, and drive productivity in stores. The position plays a critical role in translating strategy into scalable execution, ensuring alignment across teams and delivering a seamless, efficient experience for both associates and Pro customers.

Requirements

Must be 18 years of age or older
Must be legally permitted to work in the United States
Progressive leadership experience in operations or business strategy, with demonstrated impact driving business results and leading high performance teams
Proven ability to lead complex, cross-functional initiatives and drive alignment across diverse stakeholder groups
Experience optimizing business processes or operating models, ideally within retail, field operations, or customer-facing environments
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
8 years of work experience
4 years of leadership experience
Excellent written and verbal (presentation) communication skills.
Ability to manage multiple projects and demands.
Strong business, functional and/or store knowledge.
Strong quantitative skills such as statistics and data analysis.
Strong operations, retail and/or field experience.
Ability to form strong technical and field partnerships with internal and external contacts.

Nice To Haves

Previous THD store/field experience would be great, but not required
8 Preferred Years of Work Experience
7 Preferred Leadership Experience

Responsibilities

Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements.
Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
Provides guidance and training specific to area of expertise.
Assists in collaborating findings from data and making recommendations.
Demonstrates proficiency of specific processes both orally and in writing presentations.
Subject matter expert regarding operations and processes within the Services Business.
Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies.
Maintains vendor relationships and seeks out additional partners amongst industry and business leaders.
Stays abreast of the competitive landscape, consumer data for their areas of expertise.
Provides input and resources in driving major process improvement initiatives for the Services Business.
Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business.
Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.