Sr. Manager, In-Store Business Operations

Albertsons Companies • Pleasanton, CA

2d • Hybrid

About The Position

The Sr. Manager, in‑Store Solutions Business Operations serves as the operational backbone of Albertsons Media Collective’s in‑store retail media network. This role is a highly cross‑functional, hands‑on position responsible for ensuring operational readiness, execution quality, and scalability across physical retail deployments. Acting as a central point of coordination, this role spans installations, site survey review and approvals, media and content operations, and digital signage system knowledge. The ideal candidate brings a strong understanding of in‑store retail media networks and thrives in ambiguous, “catch‑all” operational environments where rigor, adaptability, and problem‑solving are critical. The position will 4 days a week in office and is based in Boise, Idaho or Pleasanton CA.

Requirements

• 5 years of experience in business operations, retail operations, media operations, or a related field
• Hands‑on experience supporting physical retail environments, installations, or field operations
• Strong understanding of digital signage systems, in‑store technology, or retail media networks
• Demonstrated ability to operate as a self‑directed individual contributor with manager‑level accountability
• Strong organizational skills with the ability to juggle multiple initiatives across timelines and stakeholders
• Excellent written and verbal communication skills

Nice To Haves

• In‑store deployments launch on time, on spec, and with minimal disruption
• Site surveys and installations follow consistent, scalable standards
• Media and content run reliably across the in‑store network
• Operational processes are documented, repeatable, and improving over time
• Cross‑functional teams view this role as the “go‑to” operational authority for in‑store solutions

Responsibilities

• Oversee operational readiness for in‑store deployments, including installation planning, execution support, validation, and post‑install troubleshooting
• Review, approve, and track site surveys to ensure technical, spatial, and environmental requirements are met prior to installation
• Serve as the operational owner for installation standards, documentation, and playbooks
• Communicate with field service teams, divisions, and partners to ensure on‑time, high‑quality deployments
• Act as a subject‑matter expert on digital signage hardware, software platforms, CMS tools, and playback systems
• Partner with technology and engineering teams to support system enhancements, new hardware rollouts, and platform upgrades
• Ensure alignment between in‑store hardware capabilities and media/content delivery requirements
• Support issue resolution related to uptime, device health, and content playback performance
• Own and evolve end‑to‑end operational processes across the in‑store solutions lifecycle
• Develop SOPs, playbooks, and governance frameworks to support scale and consistency
• Track key operational metrics (install timelines, issue resolution, readiness status, etc.) and drive continuous improvement
• Identify gaps, inefficiencies, and opportunities to simplify or automate workflows
• Serve as a primary operational partner for internal teams including Product, Engineering, Media, Sales, and Field Operations
• Translate business and technical requirements into clear operational plans
• Support pilot programs, new store formats, and innovation initiatives from an operational standpoint
• Provide clear communication, escalation, and stakeholder updates as issues arise

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• medical, dental, vision, disability and life insurance
• sick pay
• PTO/Vacation Pay or Flexible Time Off
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401k eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed