Sr. Manager-Housing and Program Management

Explore St. Louis•St. Louis, MO

26d

About The Position

Explore St. Louis is the sales and marketing organization responsible for selling and promoting St. Louis as a convention, meeting site, and leisure travel destination. Explore St. Louis manages and operates the America’s Center Complex which includes the Cervantes Convention Center, the Dome at America’s Center, the Ferrara Theatre, and the St. Louis Executive Conference Center. For this role, we're seeking a talented and experienced individual who will bring initiative, sound judgment, adaptability, and a genuine commitment to hospitality, partnership, continuous improvement and team success; strengthening St. Louis as a destination for successful meetings and conventions. The successful candidate will be a solutions-oriented hospitality professional who combines creative thinking with operational discipline, analytical ability, strong professional judgment, and a collaborative leadership style. This individual should be comfortable moving between planning and execution, managing multiple priorities, interpreting performance information, developing new programs and solutions, building relationships across organizations, and adapting effectively in a dynamic hospitality environment.

Requirements

Initiative
Sound judgment
Adaptability
Genuine commitment to hospitality, partnership, continuous improvement and team success
Solutions-oriented hospitality professional
Creative thinking
Operational discipline
Analytical ability
Strong professional judgment
Collaborative leadership style
Comfortable moving between planning and execution
Managing multiple priorities
Interpreting performance information
Developing new programs and solutions
Building relationships across organizations
Adapting effectively in a dynamic hospitality environment

Responsibilities

Lead housing strategy and performance for citywide and assigned conventions, including housing pace, pickup, forecasting, compression, inventory utilization, risk mitigation, and hotel-community outcomes.
Serve as a key liaison with Explore St. Louis’ housing provider and collaborate with hotels, clients, Sales, Finance, Convention Services, and other partners to strengthen housing performance and resolve emerging needs.
Analyze housing and convention performance, identify trends, risks, and opportunities, and provide actionable insights and recommendations to departmental and organizational leadership.
Identify, develop, launch, operationalize, measure, and continuously improve departmental programs that strengthen organizational capability, client and partner value, and destination competitiveness.
Lead and support departmental performance practices including KPIs, post-convention analysis, customer feedback, SOPs, CRM utilization, training coordination, and continuous improvement.
Lead the transition and assignment of incoming convention business to Convention Services Managers and Coordinators, considering client needs, convention complexity, staff capabilities, workload, and team capacity.
Maintain a department-wide view of current and future convention activity and help ensure workloads and resources are aligned to support successful client outcomes and a healthy, sustainable team environment.
Provide direct convention service and planning-visit support when departmental needs and convention volume require additional leadership capacity.
Build trusted relationships across Explore St. Louis and with hotels, housing providers, hospitality partners, community organizations, and other destination stakeholders.
Serve as a Brand Ambassador for St. Louis and apply hospitality as an organizational capability by anticipating needs, removing barriers, facilitating connections, mobilizing resources, and helping create the conditions for successful outcomes.
Serve as a trusted operational partner to the Vice President, bringing forward insights, recommendations, emerging risks, opportunities, and solutions that support departmental performance, decision-making, and future planning.