Sr. Manager, Healthcare Claims & Revenue Cycle Operations

Intellivo • Creve Coeur, MO

1d • $120,000 - $130,000 • Onsite

About The Position

Intellivo is seeking an experienced healthcare operations leader to lead a 40+ person healthcare claims operation managing approximately $1 billion in recovery opportunities. The role oversees supervisors and more than 40 Case Specialists who investigate, develop, and advance recovery opportunities through the recovery lifecycle. It combines people leadership, healthcare financial operations, data-driven decision-making, capacity management, and ownership of a significant recovery inventory.

The Sr. Manager is responsible for operational performance across case progression, quality, productivity, timeliness, and financial outcomes. The role establishes standards and accountability, ensures high-value and high-risk opportunities receive appropriate attention, and works with attorney recovery leaders to make cases complete, actionable, and ready for recovery.

The leader monitors large case inventories and uses operational data, KPIs, workflow technology, and performance reporting to prioritize work, identify barriers and bottlenecks, allocate resources, and improve throughput, quality, scalability, and financial results. The role also develops supervisors, strengthens hiring and onboarding, and builds an accountable, high-performing operation capable of increasing output without proportional headcount growth.

This is an on-site leadership position in Intellivo’s St. Louis office, reporting to the Senior Director of Recovery Operations. The listed compensation is $120,000–$130,000 plus bonus.

Requirements

• At least 7 years of progressive experience in healthcare RCM, healthcare claims, payment integrity, insurance operations, claims recovery, subrogation, or another high-volume healthcare financial operation.
• At least 5 years of people leadership experience, including leading supervisors, managers, or team leads.
• Demonstrated success leading large, high-volume operational teams with measurable expectations for quality, productivity, timeliness, and financial or operational outcomes.
• Experience managing large claims or case inventories.
• Strong analytical and problem-solving skills, including demonstrated ability to use operational data and KPIs to improve performance.
• Proven ability to build and develop frontline leaders.
• Experience improving workflows, reducing operational bottlenecks, and increasing scalability.
• Ability to balance people, process, capacity, and technology to improve results.
• Ability to lead in a performance-oriented environment with measurable expectations for quality, productivity, and financial outcomes.
• Bachelor’s degree preferred; equivalent relevant healthcare operations and leadership experience will be considered.

Nice To Haves

• Bachelor’s degree.
• Direct subrogation experience is not required; strong healthcare operations leadership is more important.

Responsibilities

• Lead and develop supervisors and more than 40 Case Specialists.
• Own performance across case progression, quality, productivity, timeliness, and financial outcomes.
• Establish clear expectations and accountability for results.
• Ensure high-value and high-risk recovery opportunities receive appropriate attention, escalation, and financial stewardship.
• Ensure recovery opportunities are thoroughly investigated, accurately developed, and efficiently advanced through the recovery lifecycle.
• Establish consistent standards for case quality and progression.
• Identify and resolve barriers that delay case progression or limit financial recovery.
• Improve the speed, quality, and consistency of claims development.
• Partner with attorney recovery leaders to ensure cases are complete, actionable, and ready for recovery.
• Apply healthcare claims and Revenue Cycle Management discipline to improve operational and financial outcomes.
• Monitor case inventories for aging, progression, quality, financial value, risk, and operational barriers.
• Prioritize inventory and allocate resources based on case value, aging, progression, and risk.
• Analyze operational data and KPIs to identify performance gaps, workflow bottlenecks, capacity constraints, and emerging risks.
• Assess whether operational challenges are driven by people, training, capacity, process execution, technology, or workflow.
• Use operational data, workflow technology, and performance reporting to improve prioritization, productivity, and scalability.
• Translate performance data into clear priorities and actions, and measure whether changes improve throughput, quality, recovery progression, and financial outcomes.
• Coach and develop supervisors to lead frontline performance, solve problems, and drive results.
• Build a culture of ownership, urgency, accountability, and problem-solving.
• Strengthen organizational capability through hiring, onboarding, training, coaching, and development.
• Align staffing and workload with demand and increase output without proportional increases in headcount.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off and paid holidays.
• Company-paid life insurance and short-term and long-term disability coverage.
• Employee Assistance Program with counseling, financial coaching, and legal resources.
• Health Savings Account with company contributions for eligible employees.
• Wellness, healthcare advocacy, and pet benefits.
• Collaborative culture focused on ownership, accountability, continuous improvement, and meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager