Sr. Manager, Head of Business Program Management, Services Business

Apple•Culver City, CA

54d

About The Position

We are seeking a highly experienced Program Management leader to lead our PMO function for the Services Business Team. The Head of BPM will lead a team of project managers in highly cross-functional work. This role is accountable for the highest-level plan to drive growth across the services businesses while maintaining structured planning cycles, supporting executive decision-making, and reinforcing strong project management practices across the team. This is a dual-track leadership role — the Head of Program Management manages a team of program and project managers to establish clear expectations for the PMO within the Services Business team. This person will teach and reinforce best practice standards while also serving as an individual contributor, directly owning and managing a program. The ideal candidate brings strong leadership presence, operational discipline, and a hands-on approach to delivery. This person should be both a strategic leader and a functional doer — someone who elevates the craft of program management through high standards, direct mentorship, and consistent execution. The Head of Program Management leads a team of cross-functional program and project managers and maintains the organization’s core project delivery rhythms: annual, quarterly, and monthly planning cycles, and particularly work-back schedules leading to executive reviews. A significant portion of this role is people and process management: defining the standard for what "good" looks like on the Business Team and actively developing a team toward that standard. This means teaching fundamentals, building habits around accountability, and coaching project managers to take on increasingly complex scope over time. The best candidate for this role is someone who finds genuine energy in teaching the craft of program management — and who holds the line on expectations even when it's hard. This role also requires strong judgment — synthesizing competing priorities and complex options into a clear path forward, and managing the signal-to-noise ratio for senior stakeholders across a fast-moving portfolio. They will bring together numerous cross functional partners, including business, finance, product, design, marketing, analytics, PR, Retail and others. This role maintains visibility across a portfolio of Services businesses and initiatives, helping ensure alignment and disciplined execution across multiple lines of work. The role balances strategic oversight with hands-on awareness, staying connected to day-to-day delivery while guiding the broader direction of execution. Equally important, the Head of Program Management models strong project management discipline, setting clear expectations, reinforcing accountability, and supporting the team in delivering consistent, high-quality outcomes.

Requirements

Minimum of 15 years of project and program management experience supporting complex, cross-functional initiatives
Minimum of 5 years of direct people leadership experience managing and developing teams of project or program managers, including junior and mid-level ICs
Minimum of 5 years of program management experience in complex corporate environments
Demonstrated experience functioning as both a people manager and an individual contributor simultaneously
Strong track record of establishing clear expectations and holding teams accountable to PM fundamentals — meeting preparation, documentation, follow-through, stakeholder communication
Proven experience in structured project management environments with established standards, tools, processes, workflows, and artifacts
Demonstrated experience maintaining visibility across multiple concurrent initiatives or portfolios
Experience partnering across a broad range of cross-functional stakeholders including design, engineering, product, marketing, analytics, PR, and finance
Proven ability to balance strategic leadership with operational execution
Strong organizational discipline and attention to detail
Bachelors Degree or equivalent work experience

Nice To Haves

Experience supporting delivery across multiple Services businesses and product lines
Experience leading project delivery and support within complex, matrixed organizations
Familiarity with structured project management methodologies (Agile, Waterfall, or hybrid environments)
Experience supporting portfolio-level planning and executive governance rhythms
Experience working with standardized reporting frameworks and executive dashboards
MBA or equivalent

Responsibilities

Lead a team of project managers in highly cross-functional work.
Accountable for the highest-level plan to drive growth across the services businesses.
Maintain structured planning cycles.
Support executive decision-making.
Reinforce strong project management practices across the team.
Manage a team of program and project managers to establish clear expectations for the PMO within the Services Business team.
Teach and reinforce best practice standards.
Serve as an individual contributor, directly owning and managing a program.
Define the standard for what "good" looks like on the Business Team and actively develop a team toward that standard.
Teach fundamentals, build habits around accountability, and coach project managers.
Synthesize competing priorities and complex options into a clear path forward.
Manage the signal-to-noise ratio for senior stakeholders across a fast-moving portfolio.
Bring together numerous cross functional partners, including business, finance, product, design, marketing, analytics, PR, Retail and others.
Maintain visibility across a portfolio of Services businesses and initiatives.
Ensure alignment and disciplined execution across multiple lines of work.
Balance strategic oversight with hands-on awareness.
Stay connected to day-to-day delivery while guiding the broader direction of execution.
Model strong project management discipline.
Set clear expectations.
Reinforce accountability.
Support the team in delivering consistent, high-quality outcomes.