Dolby Careers Sr Manager, Global Technical Account Management (Customer Success)

Sound, Visual, & Display Technology•Atlanta, GA

8h•Hybrid

About The Position

The Sr. Manager, Global Technical Account Management plays a critical role in shaping how Dolby delivers technical excellence to our most strategic customers. This leader owns the Technical Account Management (TAM) function within Dolby Cloud Solutions (DCS) Customer Success — ensuring customer environments are stable, scalable, and set up for long-term success. This is a high-impact hybrid role, combining people leadership with hands-on customer engagement. You’ll lead and mentor a small, globally distributed team of experienced Technical Account Managers, while also serving as a trusted advisor to a select group of complex, high-priority customers. The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers’ infrastructure to make content experiences more effective, meaningful, and engaging for consumers.

Requirements

5+ years in Technical Account Management, Solutions Architecture, Sales Engineering, or similar technical post-sales roles
Experience leading or mentoring technical professionals, either as a manager or senior individual contributor
A solid foundation in cloud platforms, SaaS environments, and system reliability
Experience partnering with customers as a trusted technical advisor
Strong communication skills — able to engage both deeply technical audiences and cross-functional partners
Curiosity and openness to leveraging AI and modern tools to improve how work gets done

Responsibilities

Lead & grow a global team
Coach, develop, and support a team of senior Technical Account Managers
Create clarity around roles, coverage, and escalation paths
Foster an environment where people can do their best work and continue to grow
Champion customer success at a technical level
Own overall technical health across your portfolio, including stability, risk management and readiness for scale
Help customers navigate complexity and ensure long-term success with Dolby solutions
Shape how we operate
Define and evolve how the TAM team works, including processes like Solution Checkpoints
Assess customer architectures to ensure they are sustainable, scalable, and supportable
Influence product and innovation
Surface trends, gaps, and opportunities from customer engagements
Partner with Product and Engineering to improve tooling, automation, and customer outcomes
Stay hands-on with key customers
Act as a Technical Account Manager for a small number of strategic, high-impact accounts
Build trusted relationships with customer engineers and leaders
Collaborate across teams
Work closely with Customer Success, Delivery, Support, Product, Engineering, and Sales
Ensure a seamless and thoughtful experience for customers
Drive modern, intelligent operations
Drive AI-native operation of the TAM pillar, including automation, technical insight synthesis, and internal tool development while building a forward-looking, scalable TAM organization.