Sr. Manager, Global Client Onboarding

Rimini Street

6d•Remote

About The Position

Reporting to the Director of Global Client Onboarding (GCO), the Senior Manager of Global Client Onboarding is responsible for managing a team of high performing Onboarding Project Managers (OPM), in addition to supporting key clients and managing critical projects. The Senior Manager of Global Client Onboarding gives day-to-day direction to the OPMs, including driving the attainment of team and individual objectives. This manager would provide regular reporting to senior leadership and assign duties and clients to the OPMs. Additional responsibilities include managing onboarding for key clients and driving critical projects. The Senior Manager of Global Client Onboarding would require excellent communication, negotiation, task prioritization and personnel management skills.

Requirements

Bachelor’s degree in management, business, or related field
7+ years managing high-performing account management and/or technical teams
10+ years consulting or project management experience working with enterprise ERP software applications, including strong project management experience
5+ years’ previous experience in program management, project management, administration, or related field
5+ years Oracle or SAP enterprise ERP software application implementation and/or upgrade project management experience
Strong decision-making and problem-solving skills
Excellent verbal and written communication skills
Able to multi-task, prioritize, and manage time effectively
Project Management
Excellent organizational, communication, interpersonal, relationship building skills
Ability to work well in a cross-functional, matrix management environment
Promoting Process Improvement
Strategic Planning
Performance Management
Strong client management and negotiation skills

Nice To Haves

Proficient computer skills, Microsoft Office Suite; working knowledge of program/project management software (Smartsheet, MS Project)
Knowledgeable in project/program management methodology and techniques; performance evaluation and change management principles
Project Management certification desired
Ability to work in a remote environment

Responsibilities

Manage team of high-performing Onboarding Project Managers
Manage resources in the role Manager, Global Client Onboarding
Assign projects, tasks, and clients to all Direct Reports
Drive high productivity in the Onboarding Account Management team through regular team meetings, plus 1:1 meeting with direct reports
Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance
Provide Onboarding and Client Management guidance to the OPMs and colleagues outside of the GCO organization
Develop annual individual and team objectives
Deliver quarterly performance evaluations to OPMs
Support OPMs in Client Escalations and Drive Executive Communication
Lead completion of critical projects as needed for GCO organization
Manage Onboarding for Major Accounts as needed
Provide pre-sales client onboarding assistance for the sales organization
Ensures onboarding tasks are performed in accordance with documented ISO procedures
Ensure client information gathered during the Onboarding process is maintained in the Salesforce CRM system
Provide detailed and timely status reporting to all management as requested
Assure excellent client satisfaction with entire onboarding process
Identify and propose onboarding innovations and improvement opportunities