Sr. Manager, Franchise Communications, BK, US&C

Restaurant Brands International • Miami, FL

23h

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Strategy & Vision Serve as the owner of franchisee communications strategy for Burger King - setting the vision, framework, and standards for how the brand communicates with its franchisee network Translate complex business priorities into compelling, audience-first communications that drive franchisee alignment, engagement, and in-restaurant execution Partner closely with the Director of Communications and senior leadership across the business to ensure franchisee communications are integrated into broader brand and business strategy Anticipate the needs of the franchisee audience and proactively build communication plans that get ahead of the business, rather than reacting to it Serve as a senior advisor to leadership on the most effective ways to reach, engage, and influence the franchisee community Team Leadership & Development Directly manage and develop a team across franchisee communications and company restaurant communications Set clear goals and priorities for each direct report, ensuring accountability and a high standard of work across the team Create a collaborative, high-performing team culture that encourages innovation, ownership, and continuous improvement Identify growth opportunities and actively invest in the development of each team member Channel & Content Ownership Own the franchisee communications channel ecosystem - including governance, optimization, and evolution of platforms, tools, and formats Ensure consistent messaging, brand voice, and strategic connectivity across all franchisee-facing channels (weekly newsletters, webcasts, franchisee meetings, video content, advisory board communications, and more) Actively contribute to content creation across channels - writing, editing, and refining communications with the same level of craft expected of the team Lead the team in pushing the envelope on new communication strategies, formats, and tools to drive stronger franchisee engagement and execution Oversee reporting and analytics across channels, using data to guide strategy and demonstrate impact to leadership Cross-Functional Partnership Build and maintain strong relationships across Operations, Marketing, Tech & Digital, Finance, Development, Legal, and other functions to stay ahead of business priorities and ensure communications are accurate, timely, and effective Act as the communications lead for franchisee-facing moments, including the annual Franchisee Convention and bi-annual regional meetings Serve as a key escalation point for ad hoc and crisis communications impacting the franchisee audience, working in close partnership with the Director of Communications Represent the communications function in senior stakeholder conversations, influencing how the business thinks about franchisee engagement Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Responsibilities

• Serve as the owner of franchisee communications strategy for Burger King - setting the vision, framework, and standards for how the brand communicates with its franchisee network
• Translate complex business priorities into compelling, audience-first communications that drive franchisee alignment, engagement, and in-restaurant execution
• Partner closely with the Director of Communications and senior leadership across the business to ensure franchisee communications are integrated into broader brand and business strategy
• Anticipate the needs of the franchisee audience and proactively build communication plans that get ahead of the business, rather than reacting to it
• Serve as a senior advisor to leadership on the most effective ways to reach, engage, and influence the franchisee community
• Directly manage and develop a team across franchisee communications and company restaurant communications
• Set clear goals and priorities for each direct report, ensuring accountability and a high standard of work across the team
• Create a collaborative, high-performing team culture that encourages innovation, ownership, and continuous improvement
• Identify growth opportunities and actively invest in the development of each team member
• Own the franchisee communications channel ecosystem - including governance, optimization, and evolution of platforms, tools, and formats
• Ensure consistent messaging, brand voice, and strategic connectivity across all franchisee-facing channels (weekly newsletters, webcasts, franchisee meetings, video content, advisory board communications, and more)
• Actively contribute to content creation across channels - writing, editing, and refining communications with the same level of craft expected of the team
• Lead the team in pushing the envelope on new communication strategies, formats, and tools to drive stronger franchisee engagement and execution
• Oversee reporting and analytics across channels, using data to guide strategy and demonstrate impact to leadership
• Build and maintain strong relationships across Operations, Marketing, Tech & Digital, Finance, Development, Legal, and other functions to stay ahead of business priorities and ensure communications are accurate, timely, and effective
• Act as the communications lead for franchisee-facing moments, including the annual Franchisee Convention and bi-annual regional meetings
• Serve as a key escalation point for ad hoc and crisis communications impacting the franchisee audience, working in close partnership with the Director of Communications
• Represent the communications function in senior stakeholder conversations, influencing how the business thinks about franchisee engagement

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed