Sr. Manager, Field & Customer Solutions (Orthopedics)

Johnson & Johnson•West Chester, PA

1d•$122,000 - $212,750•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Johnson & Johnson is recruiting for a Sr. Manager, Field & Customer Solutions – Advance Case Management Operations to join our team in West Chester, PA. Other possible locations include: Raritan, NJ; Raynham, MA; Warsaw, IN; Palm Beach Gardens, FL. Remote work options may be considered on a case-by-case basis and if approved by the Company. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. The Senior Manager, Field and Customer Solutions – Advance Case Management Operations is a high‑impact leader within the DePuy Synthes Supply Chain organization. The role leads ACM implementation and support while partnering cross‑functionally to scale adoption, optimize performance, and deliver operational, commercial, and customer value through the Advance Case Management (ACM) platform. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial, and customer benefits.

Requirements

Bachelor’s degree required
10+ years of experience in Sales, Marketing, Supply Chain, Finance, Digital Health, Engineering, Analytics, or IT
Strong collaboration, negotiation, and communication skills (written and verbal)
Demonstrated ability to work independently with strong planning and organizational skills

Nice To Haves

People management experience
Experience with reporting and analytics platforms
Healthcare and orthopedic experience

Responsibilities

Leads the ACM Operations team (2 FTEs and 2–3 contractors) responsible for field and customer implementation and ongoing support.
Owns ACM reporting and analytics strategy, including KPI development, dashboard development and adoption, and quarterly executive reporting.
Partners with the ACM Platform team to define user requirements, prioritize enhancements, and ensure solutions meet field and customer needs
Owns relationships with integrator partners, providing governance, performance oversight, and leadership of monthly steering committee forums.
Drives awareness and education of ACM to key Commercial and Field Sales leaders and customers through the development and management of internal and external facing marketing materials and publications.
Supports professional/commercial education courses, labs, and industry conferences.
Influences cross‑functional stakeholders (IT, Legal, Contracting, Procurement, Commercial, HCC) to deliver implementation timelines, manage vendor agreements, respond to internal/external requests, and achieve annual ACM objectives.
Supports the development and management of other digital solutions and participates/leads other projects and initiatives as required.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year