SR Manager, Facility & Field Operations

USA Lacrosse • Sparks, MD

3d • Hybrid

About The Position

USA Lacrosse is looking for a knowledgeable SR Manager, Facilities & Field Operations to join our team and oversee the daily operations, maintenance, safety, and efficiency of our headquarters facility, ensuring our workplace remains functional, compliant, and aligned with USA Lacrosse’s organizational goals and needs. This critical role manages relationships, budgets, and regulatory requirements while supporting the performance of the building and campus. As a key member of the facilities team, this position manages Tierney Field, ensuring it is a best-in-class facility with a strong emphasis on hospitality, welcoming visitors and providing exceptional customer service. The position also supports revenue generation by promoting and renting Tierney Field and campus facilities for events, partnering with marketing to attract teams and organizations to use USA Lacrosse’s premier campus for their games and events. If you are detail oriented, customer-focused, and experienced in office and/or athletic facility operations, this could be a great opportunity. You will help manage and showcase the home of USA Lacrosse’s National Teams while supporting a safe, efficient, and welcoming environment for employees, athletes, fans, and visitors.

Requirements

• 3 to 5 years of experience in facility management, event planning, and/or sports operations/management
• Superior interpersonal and customer service skills with excellent written and verbal communication skills.
• Prior experience managing and operating a facility used for event rentals preferred.
• Enthusiastic go-getter with a "roll up your sleeves" and "get it done" attitude.
• Intermediate knowledge of Microsoft 365 products, specifically Outlook, Word, Excel, and PowerPoint; experience working with computerized systems (i.e., security technology platforms) and Saleforce a plus.
• Comfortable managing others and giving directions in an event setting.
• Strong organizational skills, ability to multi-task, problem solve, and meet required deadlines.
• Ability to exercise discretion and understand how to handle confidential information when necessary.
• Ability to work both independently and as part of a collaborative team in a hybrid (in-office/remote work) environment in a fast-paced, "roll up your sleeves" environment that delivers results.
• Ability to present a professional and assertive persona to establish relationships, credibility, and trust.
• Ability to be flexible with your work schedule, including availability to work nights and weekends based on event needs.
• Willingness to learn about the sport of lacrosse and appreciate the need to develop, grow, and fuel the growth of the sport with diversity, equity, and inclusion in mind.
• Ability to align with USA Lacrosse's Mission, Vision, and Values to support our initiatives and organizational goals.

Nice To Haves

• Previous experience working with sport teams and knowledge of lacrosse a plus.
• Experience working with computerized systems (i.e., security technology platforms) and Salesforce a plus.

Responsibilities

• Oversees the operations and management of USA Lacrosse headquarters (HQ), including the National Lacrosse Hall of Fame Museum and Tierney Field.
• Works with the facilities team to manage facility projects, including, but not limited to, repairs, renovations, construction, and ground maintenance.
• Proactively develops a preventative maintenance schedule and plan to ensure external campus systems, equipment, and infrastructure are properly maintained.
• Prepares and monitors annual operating budgets and makes recommendations for facilities capital improvements.
• Assists with creating and maintaining safety procedures and emergency preparedness plans, including ensuring thorough documentation of policies and procedures.
• Assumes on-call responsibilities after hours and manages the selection, training, and supervision of Interns and volunteers for field events and Museum operations.
• Serves as the primary contact and liaison for USA Lacrosse HQ campus rentals and use of Tierney Field.
• Works with facilities team to oversee the schedule and coordination of reservations for the USA Lacrosse HQ campus and the National Lacrosse Hall of Fame Museum.
• Provides operational support and planning for the Events team, National Teams, and any other department hosting an event at USA Lacrosse HQ.
• Works with the marketing team to develop and deploy ongoing collateral and promotional materials and helps set the strategy to advertise and encourage use and rentals of the USA Lacrosse HQ campus and National Lacrosse Hall of Fame Museum.
• Creates requests for proposals and negotiates contract/vendor proposals.

Benefits

• Medical, Dental, and Vision insurance with multiple options (eligible the first of the month following 30 days of employment).
• Generous company paid Life and AD&D insurance.
• Company paid Long Term Disability (LTD) at one year of employment.
• 403(b) retirement plan (eligible immediately upon hire), including a 4% employer contribution after one year of employment.
• Generous PTO, company paid holidays, bereavement, jury duty, and parental and maternity leave.
• Additional voluntary insurance options, such as supplemental benefits through Colonial and Nationwide pet insurance.
• Discounts on USA Lacrosse merchandise.
• Free onsite gym at HQ office.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed