Sr Manager, Engagement (Hurricane Club) | University of Miami

Legends Global•Miami, FL

39d•Onsite

About The Position

The Senior Manager, Engagement of Hurricane Club collaborates on the strategy, operations, donor engagement, and member experience for the Hurricane Club, with a primary focus on managing the Golden Canes Society and cultivating relationships with high-level donors. This position ensures exceptional membership service, benefit fulfillment, events, and engagement while identifying opportunities to grow membership and philanthropic revenue.

Requirements

Strong donor relationship management, communication, and organizational skills.
Experience managing events, membership programs, or high-level clients/donors preferred.
Ability to work evenings, weekends, and athletic events as needed.
Bachelor's degree.
3-5 years of experience in athletics, fundraising, membership, premium sales/service, hospitality, events, or related fields.

Responsibilities

Manage the day-to-day operations and member experience of the Golden Canes Society.
Develop and maintain strong relationships with Golden Canes and high-level Hurricane Club donors.
Lead donor stewardship, engagement, retention, renewals, and upgrade efforts.
Coordinate donor communications, recognition, and VIP experiences.
Identify opportunities to increase membership and philanthropic support.
Oversee operations for all Hurricane Club membership levels.
Manage fulfillment of membership benefits, gifts, credentials, hospitality, parking, and other member benefits.
Maintain accurate membership records and coordinate with ticketing, development, and internal development teams.
Establish efficient processes to ensure a consistent, high-quality member experience.
Plan and execute Hurricane Club and Golden Canes events, receptions, gameday experiences, and donor trips.
Manage event logistics including invitations, RSVPs, guest lists, transportation, catering, staffing, and communications.
Develop new events and VIP experiences that strengthen donor engagement and membership value.
Develop strategies to increase membership, retention, upgrades, and revenue.
Collaborate with marketing and development on membership campaigns and communications.
Identify and implement new membership initiatives, campaigns, and donor engagement opportunities.
Track membership and revenue performance and report results to leadership.
Serve as a key representative of the Hurricane Club within Miami Athletics.
Collaborate with development, ticketing, premium sales, marketing, communications, facilities, and other departments.
Represent the Hurricane Club at games, donor events, and University functions.