Sr. Manager, Ecommerce Platforms & Operations

SimpliSafe • Boston, MA

1d • Hybrid

About The Position

SimpliSafe is a high-tech home security company dedicated to protecting homes and fostering career growth. The company operates with a no-ego culture of collaboration and innovation, offering significant opportunities for impact. SimpliSafe embraces a hybrid work model, requiring teams to be in the office two core days (typically Tuesday, Wednesday, or Thursday) and allowing flexibility for the remainder of the week. As a growing company, SimpliSafe seeks talented individuals to join its mission of keeping every home secure. The Sr. Manager, Ecommerce Platforms & Operations will serve as the AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations. This role involves designing resilient event and identity models, integration patterns, and scalable production data flows to enable rapid and safe experimentation. The manager will lead a small platform team, define the roadmap, and partner with cross-functional stakeholders including Growth, Engineering, Strategic Delivery, Analytics, and Acquisition. A key responsibility is prototyping and operationalizing AI workflows and agentic automations to enhance team efficiency. Additionally, the position entails owning platform governance, runbooks, SLAs, and vendor relationships.

Requirements

• 6+ years of experience in MarTech, analytics, or platform operations, with demonstrated ownership of enterprise marketing/ecommerce platforms
• 3+ years of people leadership or equivalent technical leadership
• Track record owning or architecting a MarTech/analytics stack (event/data layer, CDP, tag management, experimentation/personalization platforms, session replay, or similar tools)
• Strong technical skills: proficiency with event instrumentation and tagging (Google Tag Manager), CDPs (Rudderstack or similar), APIs, and data pipelines
• Fluent with SQL and comfortable working with engineers on data modeling
• Practical experience designing and operationalizing AI workflows or automation
• Proven experience managing vendor relationships, defining platform governance, and implementing SLAs, runbooks, and governance processes
• Excellent cross-functional communication and stakeholder management skills — capable of translating technical tradeoffs to business partners and leading collaborative roadmaps
• Strong judgment around privacy, data governance, and security requirements (e.g., GDPR/CCPA implications for tracking and personalization)
• Passion for experimentation, operational rigor, and building systems that make teams faster and more autonomous

Nice To Haves

• Experience with mature experimentation and personalization programs preferred

Responsibilities

• Platform ownership & governance: Own SimpliSafe’s ecommerce platform stack (experimentation/personalization platform, CDP, Google Tag Manager, AI assistant, Microsoft Clarity, and related systems). Define governance, data standards, SLAs, and vendor relationships for each platform.
• System architecture: Serve as the cross-platform systems architect: design the event/data layer, identity stitching, API integrations, and data flows that enable reliable experimentation, personalization, and analytics.
• Experimentation enablement: Drive enhancements to the experimentation framework and personalization integrations to increase testing velocity, reduce time-to-launch, and improve experiment quality and learnings.
• AI workflows & automation: Design, pilot, and scale AI workflows and automation that reduce manual work (experiment setup, analysis, insight generation, prioritization) and responsibly surface AI-driven recommendations to the team.
• Operational excellence: Implement runbooks, monitoring, cost controls, capacity planning, and performance tracking for platform health and uptime. Own change management and release processes for platform changes.
• Self-service & tooling: Build intuitive tooling, templates, docs, and training to enable stakeholders to self-serve their work safely and effectively.
• Leadership & team growth: Hire, coach, and develop the team; set objectives, prioritize work, and model a data-driven, collaborative culture.
• Measurement & reporting: Define success metrics (experimentation velocity, platform availability, self-service adoption, etc.) and deliver clear dashboards/reports to leadership.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• The target annual base pay range for this role is $164,200 - $240,800
• Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits.
• We’re committed to fair and equitable pay practices, as well as pay transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees