Sr Manager/Director, Technical Program Management

Salesforce • San Francisco, CA

1d

About The Position

As a Sr Manager or Director, Technical Program Management - Commerce Cloud, you will be part of the strategic engine driving execution of Agentforce Commerce Cloud. You will lead a high-performing team to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine the commerce lifecycle. This role requires deep technical fluency, operational rigor, and the executive presence to navigate cloud priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.

Requirements

• 10+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.
• 5+ years of Technical Program Management experience at the Manager level or above, with a proven track record of building high-output teams.
• Comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycle (SDLC) at massive scale.
• Exceptional communication skills with the ability to drive consensus across a global, matrixed organization.
• A related technical degree is required.

Nice To Haves

• Foundational knowledge or training in AI frameworks and their application in enterprise software.
• Professional Agile Scrum certifications such as Certified Scrum Professional - ScrumMaster (CSP-SM) or Certified Scrum Professional - Product Owner (CSP-PO).

Responsibilities

• Drive high-cadence Product Core Team forums and Deep Dive reviews to unblock technical hurdles, streamline agentic release planning, and ensure business-critical milestones are met.
• Act as a catalyst for change within Product and Technology, fostering a culture of innovation while maintaining the rigor of a world-class Software as a Service (SaaS) delivery engine.
• Enable the end-to-end lifecycle of the Agentforce Commerce Cloud portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
• Serve as a trusted advisor for senior-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager