Sr Manager, Digital Technology - Vendor Management Office

'' • Toronto, ON

47d • Hybrid

About The Position

At McCain, we believe in meaningful technology – using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team.
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.
Reporting to the VP Digital Technology Strategy and Transformation, the Head of Digital Technology Vendor Management Office (VMO) will oversee our organization's relationship with technology vendors. This person will be responsible for driving strategic vendor selection, vendor performance management, and ensuring alignment with the organization's strategic goals. The ideal candidate will possess excellent negotiation and communication skills, along with a deep understanding of technology solutions and vendor management best practices. As a trusted advisor to senior technology and business leaders, this role will play a pivotal role in shaping our evolving vendor ecosystem and driving continuous improvement in digital services delivery. They will also have opportunities to collaborate with digital transformation experts, participate in industry benchmarking, and stay at the forefront of technology adoption as we evolve our vendor management strategy. This is an existing vacancy for McCain which is actively seeking to be hired.

Requirements

• Bachelor’s (Master’s preferred) in Information Technology, Business Administration, Supply Chain, or related field preferred.
• 10+ years’ progressive experience in IT vendor management, procurement, or related roles, including leadership responsibility for team management.
• Deep understanding of technology markets: software, cloud, managed services, and cybersecurity solutions.
• Expertise with contract law, third-party risk, and regulatory compliance specific to technology sourcing.
• Strong quantitative, analytical, negotiation, and presentation skills; able to influence at all organizational levels.
• Demonstrated experience implementing/improving VMO or similar functions in large or complex organizations.
• Deep familiarity with vendor management tools and data analytics.

Nice To Haves

• Relevant certifications (e.g., CPSM, CTPRP, ITIL, PMP) a plus.

Responsibilities

• Vendor Strategy and Selection Support Collaborate with Procurement and cross-functional teams to support the identification and evaluation of technology vendors, ensuring that recommendations align with business objectives and the technology roadmap.
• Provide subject matter expertise and comprehensive vendor assessments during the selection process, focusing on performance, capability, risk, and alignment with organizational needs.
• Vendor Performance Management Develop, implement, and maintain a robust framework for ongoing vendor performance monitoring, including KPIs and regular review cadences tailored to critical technology vendors.
• Conduct structured performance reviews, analyzing service levels, quality, and adherence to contract deliverables, driving accountability and fostering a culture of continuous improvement.
• Document and report vendor performance trends, risk findings, and compliance issues to relevant stakeholders, recommending and supporting corrective actions as necessary.
• Relationship Management and Stakeholder Engagement Serve as the primary point of contact for assigned technology vendors on operational matters; cultivate strong, trust-based relationships to encourage collaboration, transparency, and issue resolution.
• Engage closely with IT, cybersecurity, business, and Procurement partners to ensure vendors remain aligned with evolving requirements, facilitating open communication and mutual problem-solving.
• Communicate effectively with internal and external stakeholders, providing insights on vendor performance, potential risks, and ongoing partnership value.
• Risk Management and Compliance Identify, document, and escalate vendor-related risks—such as security, regulatory, or operational concerns—to Procurement, Legal, and Risk/Compliance teams, advising on mitigation strategies where appropriate.
• Ensure all vendor operations comply with relevant regulations, company policies, and contractual SLAs, maintaining accurate and up-to-date documentation for audits and reviews.
• Market Insights and Continuous Improvement Monitor industry trends and benchmark vendor performance, providing informed recommendations for improvements or strategic shifts in the vendor landscape.
• Proactively identify and champion opportunities for operational efficiency, innovation, and technology adoption within the vendor management lifecycle.
• Support Procurement and Legal teams with data and business insights to inform contract renewal discussions and vendor negotiations (without leading negotiations directly).

Benefits

• Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement.
• Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees