Sr. Manager, DevOps
About The Position
Moodle is hiring a Senior Manager, DevOps to lead a fully remote team responsible for delivering and maintaining technology and infrastructure for external customers, vendors, and clients. The role focuses on reliable, secure, and high-performing customer hosting platforms, including system stability, proactive monitoring, performance tuning, customer support, upgrades and migrations, and reducing technical debt. The position also supports security certification projects and work within federal client boundaries. Applicants must be US citizens and willing and able to obtain the necessary security clearances for US government projects.
Requirements
- Extensive experience as a technical lead or manager leading complex, distributed, and remote teams, particularly in large-scale environments.
- Strong customer-facing skills.
- Working experience with modern team management methodologies; Agile and Scrum are preferred.
- Knowledge of best practices for high availability, fault tolerance, performance, and disaster recovery.
- Five years of Linux/Unix system administration experience and AWS-hosted infrastructure experience.
- Extensive experience troubleshooting network, system, and application issues.
- Strong problem-solving, analytical, and communication skills.
- Availability for on-call support and occasional out-of-hours work.
- US citizenship and willingness and ability to obtain appropriate security clearances for US government projects.
Nice To Haves
- Knowledge of Python, PHP, shell scripting, or other scripting languages.
- Experience configuring and supporting monitoring tools such as Prometheus, Grafana, or New Relic.
- Experience with configuration management and infrastructure as code (IaC).
- Experience working in a FedRAMP environment.
Responsibilities
- Support the DevOps team in managing client hosting infrastructure.
- Lead the team in deployment, availability, performance, and automation best practices.
- Manage and participate in the on-call rotation as needed.
- Provide technical expertise, recommendations, and evaluations to management.
- Coordinate tasks associated with certification processes and procedures, including SOC 2, FedRAMP, and ISO.
- Assist in developing and implementing department-wide operational policies for security, process, and support.
- Assist Sales with scoping and pricing non-standard implementations and infrastructure requests.
- Manage the DevOps team to ensure availability and reliability of Moodle Services hosting platforms.
- Coach and mentor DevOps team members.
- Manage and prioritize team workloads, including incoming support and infrastructure requests.
- Represent the DevOps team in customer-facing meetings when required and across the company.
- Review priorities with the Global Head of Infrastructure and align work with strategic priorities.
- Oversee the career development and performance of direct reports.
Benefits
- Salary range of $120,000–$135,000, depending on experience.
- Remote-first work in a flexible, distributed role.
- Health insurance plans with up to 100% employer contribution.
- Vision insurance.
- Dental insurance.
- Group life and AD&D insurance.
- A wide variety of voluntary insurance plans.
- Benefits focused on work-life balance, wellbeing, and flexibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
