Sr. Manager, Customer Supply Chain

Lactalis LUSY•Londonderry, NH

4d•Hybrid

About The Position

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel® , Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s® , Stonyfield Organic® , Brown Cow™ , Oui® , Yoplait® , Go-Gurt® , :ratio® , Green Mountain Creamery® , and Mountain High® , along with a growing family of ethnic favorites like Karoun® , Gopi® , and Arz® . At Lactalis, we live by our core values— Ambition, Engagement, and Simplicity . We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued. Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION , your STORY , and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Manager, Customer Supply Chain based in Londonderry, NH. The Senior Manager, Customer Supply Chain will be the primary supply chain liaison between yogurt customers. This role will be responsible for enabling service excellence and managing and strengthening broad seniorlevel supply chain relationships with an assigned set of customers. The Senior Manager, Customer Supply Chain will also partner with Lactalis commercial and supply chain teams to enhance approach and offerings, providing input from a customer lens to inform new customer–supply chain–related policies, efficiency programs, and capabilities. Ultimately, this role will help shape the approach and define the roadmap for how we engage strategically with yogurt customers on supply chain topics, as well as influence the internal supply chain consolidation roadmap with consideration of customer implications. Responsibilities will also include defining the metrics used to measure the value that customer supply chain programs deliver to the yogurt team and customers. The initial objective will be to ensure service excellence and to implement scorecards and tracking mechanisms to meet the goals of integration, efficiency programs, and policies. The Senior Manager, Customer Supply Chain will report to the Director, Customer Service.

Requirements

Bachelor's degree in Business Administration required
5+ years of Supply Chain experience is a plus.
At least 2 years in customer service or sales supporting a major customer.
Consumer Package Goods experience, Food Industry experience preferred.
Experience across multiple disciplines, preferably in logistics and/or sales.
Experience leading cost reduction and efficiency improvement initiatives.
Demonstrated strengths in critical thinking, problem solving, issue resolution, and continuous improvement
Supply Chain Expertise
Customer-Focused Operations
Strategic & Scenario Planning
Project & Program Management
Data & Analytics / Technology Proficiency
Continuous Improvement

Nice To Haves

Supply Chain Management or relevant field is preferred.
Consumer Package Goods experience, Food Industry experience preferred.

Responsibilities

Lead and coach team ensuring order to delivery excellence with customers
Enable policy compliance.
Identify and influence customers on operational efficiency, i.e. Ti-Hi (tier/height) and Order Patterns.
Lead process changes on service, communication, and capability improvements.
Build partnerships with customer’s senior supply chain management.
Engage in Joint Business Plan (JBP), lead routine Supply Chain Partnership customer meetings, publications and annual planning.
Build and publish customer scorecards.
Identify areas of Key Performance Indicator (KPI) improvement, lead influence conversations with customers to reduce costs, execute programs, i.e. On Time in Full (OTIF), Customer Pick-up (CPU) and Fines & Fees,
Act as an Internal Supply Chain customer liaison, providing operational and strategic influence to optimize service, supply chain current, and future capabilities.
Own Network Consolidation as primary voice-of-customer lead, including internal analysis, design, build, test, and launch.
Lead strategic voice-of-customer driving definition, refinement, and launch of efficiency programs and opportunities.
Influence enhanced definition and execution of policy governance.
Represent and guide customer focus on Lactalis priorities: i.e. Waste, Transportation/CPU, Warehouse efficiency.
Identify cost to serve root causes and develop action plans for overall cost optimization.
Support and lead where defined enhanced internal customer value tracking, reporting and communication.
Responsible for the overall direction, coordination, and evaluation of Customer Supply Chain team in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.