Sr. Manager, Customer Success

McKesson•Usa, NC

18d

About The Position

Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights. This role leads client success from implementation through sustained performance, coordinating cross-functional teams, monitoring account health, delivering on commitments, and demonstrating outcomes and return on investment through patient-level and aggregate data. It also serves as a trusted advisor to clients and an internal subject-matter resource.

Requirements

Degree or equivalent; typically requires 7+ years of relevant experience.
Minimum 7 years of experience in project management, preferably in a fast-paced or enterprise environment.
Significant experience in client implementation, account management, or customer success roles.
Proven ability to independently manage complex, high-impact client engagements.
Experience influencing cross-functional teams without direct authority.
Strong client-facing skills, including escalation and performance management.
Client implementation and account ownership skills.
Cross-functional leadership and influence.
Healthcare or pharmacy domain expertise.
Performance reporting and data-driven storytelling.
Risk management and escalation leadership.
Executive-level client communication.
Change management and adoption enablement.
Analytical problem-solving.
Prioritization in complex environments.
Continuous improvement mindset.
Ability to anticipate client and business needs.

Nice To Haves

Project management, healthcare, analytics, or customer success certifications.

Responsibilities

Own end-to-end post-sale client success, from implementation through sustained performance.
Lead complex client implementations and onboarding across cross-functional teams.
Translate client workflows into effective product utilization and reporting solutions.
Coordinate internal teams to align execution and resolve issues.
Monitor account health, proactively managing risks and opportunities.
Deliver against contractual, clinical, and performance commitments.
Use patient-level and aggregate data to demonstrate outcomes and ROI.
Lead client escalations to timely resolution with clear accountability.
Act as a trusted advisor to clients and an internal subject-matter resource.