Sr Manager, Customer Success
About The Position
The Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention, and growth. This role manages Customer Success Managers or supervisors and translates Customer Success strategy into day-to-day operational execution. It operates under the direction of a Director or senior leader, ensuring customer engagement models, health management, and renewal readiness are executed with discipline and consistency. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Leadership experience in Customer Success
- Experience managing Customer Success Managers or supervisors
- Ability to translate strategy into operational execution
- Experience with customer engagement models
- Experience with customer health management
- Experience with renewal readiness processes
Responsibilities
- Leading Customer Success execution for a defined customer portfolio or segment
- Ensuring consistent delivery of customer value, retention, and growth
- Managing Customer Success Managers or supervisors
- Translating Customer Success strategy into day-to-day operational execution
- Ensuring customer engagement models, health management, and renewal readiness are executed with discipline and consistency
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
