Sr. Manager, Customer Success (Starlink Installer Program)

SpaceX•Redmond, WA

1d•$175,000 - $215,000•Onsite

About The Position

The Customer Success Team is seeking a Sr. Manager who has experience building and scaling regulated service organizations from zero to one. The ideal candidate will have a strong background in working with vendors within the Consumer Electronics, Telecommunications, or Technology sectors and building strategic channel partnerships. This role requires a deep understanding of the retail landscape across major electronics retailers, mass merchants, local agents and potentially specialized regional chains. Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!

Requirements

Bachelor’s degree in an engineering or business discipline with 8+ years of experience in leading customer experience programs or omnichannel sales; or 10+ years of equivalent experience in lieu of a degree
3+ years of leadership experience managing teams in customer operations, success, or experience, creating and implementing multi-year strategies
2+ years of experience directly managing exempt employees
Must be willing to work in-office five days per week
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Must be willing to travel to other SpaceX locations and events as needed (up to 30%)
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Nice To Haves

Experience in procurement or sales
Strong communication and negotiation skills
Demonstrated success in driving partners to achieve growth
Experience developing vendors or building sales channels in international markets with proven track record of successfully launching and scaling new products
Independently motivated, with a demonstrated track record of project ownership
Strong interpersonal, presentation, communication and negotiation skills
Demonstrated technical aptitude in a professional setting
MBA or master's degree with a business or engineering focused curriculum

Responsibilities

Own the strategy, design, and execution of a scalable global hardware installation program, ensuring full regulatory compliance across all regions
Build and lead a high-performing network of authorized installers by identifying, assessing, and onboarding strategic partners aligned with business and coverage goals
Negotiate and close complex partnership agreements that deliver mutual value and support rapid global expansion
Drive partner performance through rigorous monitoring, quality audits, and accountability frameworks to meet company standards and customer expectations
Ensure global partner readiness, capacity, and operational excellence to support worldwide deployment at scale
Establish and report on key program metrics, including installation volume, take rates, customer feedback, issues, and operational health
Identify and implement process improvements that increase efficiency, reduce cost, and elevate the end-to-end customer installation experience
Develop and deliver comprehensive training, tools, and certification programs that enable partners to consistently deliver high-quality installations
Act as the single point of ownership for the partner ecosystem, proactively managing readiness, requirements, schedules, and risks with clear communication to leadership
Lead cross-functional collaboration with engineering, regulatory, business, and planning teams to align priorities and remove blockers

Benefits

long-term incentives, in the form of company stock or long-term cash awards
potential discretionary bonuses
Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law (for employees in Washington State)
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.