Sr Manager, Culture & Engagement

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewThis role will be the responsable of the development, communication, and execution of an impactful Restaurant and Corporate Staff Listening Strategy and any related capabilities that align with business objectives and engages and retains top talent. This role will collaborate with key cross-functional stakeholders, internal teams, leaders, and vendor partners, to ensure the Listening Strategy is integrated throughout frontline and corporate employee engagement strategies, enhancing the overall employee experience. This role will accountable for 3-5 year Restaurant and Corporate Staff Strategic Vision and Roadmap, which includes enhancements to existing tools and solutions. This role will be part of the Restaurant People Experience & Culture team and the Culture and Listening sub-team. The ideal candidate will have deep expertise in frontline employee experience and engagement, stakeholder and change management to deploy listening solutions, and a data-driven approach to executing programs effectively.

Requirements

Employee Experience and Engagement Strategy Experience
Frontline Retention Strategy Experience
Data Gathering and Analyzing Experience
Listening Best Practices & Industry Trend Knowledge
Stakeholder Influence and Management
Communication Skills
7-9+ years combined experience in roles such as people strategy, general strategy, and/or consulting roles
Experience in leading multiple workstreams and cross-functional team of SME’s to execute People strategies required
Experience working with ambiguity to define clear scope based on discovery and analysis is required
Bachelor's degree in HR or related field with an advanced degree preferred
Experience with supporting a globally dispersed workforce
Experience building strategies for frontline employees preferred
Comfort working with and presenting to executives
Ability to successfully execute against multiple tasks and deadlines
Ability to use disparate workforce datasets to help design and drive adoption of people programs
Exceptional communication style with an ability to adapt approach to meet needs of audience
Demonstrated ability to create relationships and influence partners

Responsibilities

Work with the Director, Culture and Engagement to define scope and success metrics of listening initiatives and ensure programs are aligned to high-value talent objectives
Support the development of Restaurant and corporate listening strategies and programs that cultivate and enhance company culture across the system, fostering a positive working environment and an engaged, productive workforce.
Develop roadmaps and design strategic initiatives in order to drive employee engagement
Stay up-to-date on industry trends and best practices, being the listening expert
Lead any necessary knowledge transfer to understand historical context strategy and inform future strategy for any existing tools and solutions
In a transforming and changing environment, define clear roles and responsibilities across various functions (e.g. Operations, etc.)
Define and collect metrics to understand effectiveness of current and future tools and solutions to inform roadmap
Work closely with third party survey vendors to gauge employee sentiment and analyse current state employee engagement to identify issues and develop strategies to address gaps
Assess current engagement level and utilize innovative thought leadership and market best practices to bridge the gap between the existing and desired organizational culture
Engage and inspire both frontline and corporate employees to foster a thriving, employee-focused workplace environment
Utilize metrics and feedback to gain strategic insights and provide recommendations leading to continuous improvement of McDonald’s global culture
Stay up-to-date and informed on trends and innovations in organization effectiveness
Design and lead a market‑leading Listening Strategy aligned to McDonald’s vision and talent retention
Embed and communicate the Listening Strategy across Global and market People strategies
Gather employee and market insights to continuously refine the strategy
Act as Listening subject‑matter expert, educating stakeholders on engagement and retention
Lead the Listening team, projects, knowledge transfer, and role definition with PEX