Sr. Manager, Corporate Technology Services

Ametek, Inc.•Easttown Township, PA

5d•Onsite

About The Position

AMETEK is seeking a Senior Manager, Corporate Technology Services to join our Corporate IT team in Berwyn, PA. This is a highly visible, senior-level role combining hands-on executive support with direct management of the field support team responsible for broader corporate office staff. The Senior Manager will serve as the primary IT support resource for AMETEK’s C-Suite and Executive Leadership Team while also owning the day-to-day management, development, and performance of the corporate field support team — setting the standard for service quality, professionalism, and technical excellence. This role requires a proactive, polished professional who thrives in a fast-paced executive environment and is comfortable traveling regionally to support high-priority corporate governance meetings, operating reviews, and other executive events.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related technical field
7+ years of progressive IT field support / desktop support experience, with at least 2–3 years supporting executives or VIP users, and 2+ years in a people management role
Exceptional customer service and communication skills — written, verbal, and interpersonal; able to interact confidently and professionally with C-suite executives and senior corporate stakeholders
Strong hands-on experience supporting Windows 11, macOS, iOS, and Android devices across a corporate environment, including Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Experience supporting and troubleshooting AV systems, video conferencing platforms (Teams, Zoom, Webex), and large-screen display technologies
Demonstrated ability to work independently, prioritize competing demands, and exercise sound judgment under pressure
High degree of professionalism, discretion, and reliability — comfortable handling sensitive and confidential information
Willingness and ability to travel regionally, nationally, and occasionally internationally (approximately 20–30%) with occasional short-notice requirements
Valid driver’s license

Nice To Haves

Experience in a Fortune 500 or large-scale enterprise corporate headquarters environment
Experience with ServiceNow for incident management, request fulfillment, and asset tracking
Experience with endpoint management tools (SCCM and Microsoft Intune)
Industry certifications such as CompTIA A+, Microsoft Modern Desktop (MD-102), or ITIL Foundation
Prior experience managing or leading a field support or desktop support team in a corporate environment

Responsibilities

Serve as the primary point of escalation for all IT support needs of the CEO and Executive Leadership Team
Deliver concierge-level, white-glove desktop, laptop, mobile, and AV support with a strong sense of urgency and discretion
Anticipate executive technology needs proactively — staging equipment, pre-checking meeting rooms, and preparing for travel requirements before issues arise
Build trusted, long-term relationships with executive stakeholders and their administrative assistants
Set up, operate, and troubleshoot AV systems for senior leadership meetings, Executive Committee sessions, All-Hands presentations, and video conferences
Manage and maintain corporate conference room technology, including video conferencing platforms (Teams, Zoom, Webex), displays, cameras, microphones, and control systems
Coordinate with facilities and external AV vendors as needed for large-scale events
Travel regionally, nationally, and occasionally internationally to provide on-site IT and AV support for senior leadership meetings, Regional Operating Review meetings, and other executive off-site events
Coordinate logistics for executive technology needs at off-site venues; liaise with hotel/venue AV teams in advance
Directly manage the corporate field support team responsible for IT support across the broader corporate office, including hiring, onboarding, performance management, and professional development
Set clear performance expectations, conduct regular 1:1s and performance reviews, and foster a culture of accountability, continuous improvement, and exceptional service
Act as a player-coach — remaining hands-on while empowering the team to resolve Tier 1/2 issues independently
Define, document, and enforce support standards, best practices, and procedures for the field support team
Manage staffing levels, scheduling, and coverage to ensure consistent service delivery across the corporate office
Image, configure, deploy, and manage Windows and macOS endpoints and iOS/Android mobile devices via MDM (Intune)
Partner with the broader IT organization on asset management, hardware refresh cycles, and procurement
Maintain accurate inventory of corporate HQ assets
Contribute to IT projects including office moves, hardware refreshes, and new technology rollouts