Sr. Manager, Continuous Improvement – Sales Operations

Mars•Chicago, IL

1d•$134,400 - $184,800

About The Position

The Continuous Improvement Sr. Mgr supports the Accelerator business, a division supporting KIND, Tru Fru, Nature’s Bakery, and newly acquired Kellanova brands. Reporting to the Sale Operations Sr Director, this role drives process excellence, simplification, and capability development across the Sales organization. It leads the identification, design, and implementation of improvements to sales effectiveness, execution consistency, customer readiness, and operational efficiency. Working across Sales, Commercial Strategy / Strategic Demand, Finance, Supply Chain, Customer Service, Technology, and external partners, the role develops scalable processes, governance, tools, and performance management disciplines to enable profitable growth while reducing complexity and manual effort. The position serves as a change agent, embedding continuous improvement into organizational planning, execution, and performance measurement.

Requirements

Bachelor's degree in Business, Supply Chain, Engineering, Analytics, Operations, or a related field.
5+ years of experience in Sales Operations, Commercial Operations, Supply Chain, Customer Planning, Revenue Growth Management, Analytics, Continuous Improvement, or Operational Excellence.
Demonstrated experience leading cross-functional projects and change initiatives.
Strong analytical, problem-solving, and project management skills.
Experience developing process documentation, governance, and standard operating procedures.
Advanced proficiency in Microsoft Excel, Power BI, or similar analytics platforms.
Strong communication, facilitation, and stakeholder management capabilities.

Nice To Haves

Experience within Consumer Packaged Goods (CPG), Retail, Food, Beverage, or Consumer Products industries.
Lean, Six Sigma, Operational Excellence, or Continuous Improvement certification.
Experience implementing process automation and digital transformation initiatives.
Familiarity with Customer Business Planning (CBP), Integrated Business Planning (IBP), sales planning, trade management, or display commercialization processes.
Experience working with sales enablement and reporting tools.

Responsibilities

Lead continuous improvement initiatives across sales planning, execution, customer support, commercialization, and operational processes.
Identify opportunities to improve effectiveness, efficiency, speed, quality, and user experience across Sales Operations.
Facilitate root cause analysis and implement sustainable solutions to business challenges.
Establish governance, documentation standards, and best practices to improve process consistency.
Own process mapping, standardization, and simplification efforts across cross-functional workflows.
Improve processes, annual planning cycles, execution readiness activities, and sales enablement processes.
Lead cross-functional initiatives to reduce complexity and eliminate non-value-added work.
Partner with technology teams to automate manual processes and improve data accessibility.
Enhance governance, reporting, performance reviews, and decision-making tools.
Partner with Sales, Supply Chain, and Commercial teams to improve speed-to-market and execution quality.
Develop tools, templates, training materials, and operating procedures that improve sales execution.
Facilitate process and system training for sales teams and cross-functional stakeholders.
Lead adoption efforts for new tools, technologies, and standardized ways of working.
Establish routines for measurement, accountability, and continuous optimization.
Collect and incorporate feedback from customers, retailers, sales teams, and internal stakeholders.
Ensure improvements address real business needs and drive measurable value.
Serve as a trusted advisor and partner to Sales leadership.