Sr Manager, Consumer & Shopper Insights

Albertsons • Pleasanton, CA

2d • Onsite

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Main responsibilities: In this role, you will e nsure Albertsons Companies maintains relevance with the shopper of today and the future by instilling a deep knowledge of the needs of our customers. You’ll lead the design, execution, and storytelling of research that empowers stakeholders with shopper knowledge that drives better business decisions, strategy, and grows shopper loyalty. You’ll also help build scalable research capabilities and foster a culture of customer curiosity & empathy across the organization.

Requirements

• Bachelor’s degree in marketing, research, psychology, statistics, or related field (advanced degree a plus).
• 7+ years in consumer and shopper insights and data-driven decision-making at retail and CPG organizations recognized as leaders in customer-focused strategies.
• Proven ability to translate research and customer insights (loyalty, POS, panel data) into actionable strategies and results.
• Strong knowledge and understanding of research scoping, design, interpretation, and reporting.
• Excellent critical thinking skills, analytical capabilities, and synthesis skills.
• Proven ability to turn insights into intuitive, visual stories and deliverables (e.g., infographics).
• Experience designing and building new capabilities/tools leveraging research as the foundation.
• Ability to build relationships with local & remote stakeholders to drive the use of research in decision making.
• Strong executive presentation skills, able to simplify complex ideas and speak-up constructively.
• Self-starter with resilience, agility, and personal accountability for results.
• Ability to succeed in ambiguous and unstructured situations, hands-on team player.
• Advanced MS Office skills, with experience in Power BI and statistical tools a plus

Responsibilities

• Lead end-to-end qualitative and quantitative research projects from design and execution to analysis, implications, and final deliverables.
• Translate complex data into clear, visually compelling insights deliverables that influence strategy and inspire action.
• Manage multiple projects in a fast-paced environment to deliver on time and within budget.
• Synthesize insights from custom research, household analytics, and syndicated sources to guide business decisions.
• Present findings to senior stakeholders with engaging, actionable storytelling & presentations.
• Proactively collaborate and consult across teams to understand priorities, recommend methodologies, and embed insights into decision-making.
• Stay ahead of industry & shopper trends as well as innovative research methods and delivery formats to drive deeper insights, engagement, and promote the capabilities of the broader team.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees