Sr. Manager, Community

Quince

2d•$140,000 - $170,000

About The Position

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First, High Quality, Essential Design, Always a Better Deal, Social & Environmental Responsibility. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. We are seeking a Sr. Manager, Community to join our growing team. We’re looking for a builder, someone who understands that community is not just engagement, but a powerful engine for brand growth, cultural relevance, and customer loyalty. The ideal candidate is a strategic community architect who knows how to bring people together both digitally and in the real world. They should be equally comfortable designing global community programs, launching city-level activations, and building digital spaces where customers connect with each other and with the brand. They understand how modern communities form, across group chats, events, creator networks, and shared lifestyle interests, and know how to nurture those spaces so they feel authentic, valuable, and culturally relevant. This person should have strong instincts for culture and relationships, with the ability to identify emerging communities, empower local leaders, and create programs that scale globally without losing the intimacy that makes communities meaningful. They will work closely with Social, PR/Communications, Partnerships, and Events to ensure community is woven into how the brand shows up in culture.

Requirements

8–12+ years of experience building or leading community for a consumer brand
Proven ability to build both digital and real-world communities
Experience developing ambassador, creator, or membership programs
Strong understanding of how community intersects with culture, content, and events
Experience building scalable community frameworks across multiple markets
Exceptional relationship-building and storytelling instincts
Entrepreneurial mindset and ability to build programs from scratch

Responsibilities

Develop and execute Quince’s global community strategy, positioning community as a core driver of growth, advocacy, and cultural relevance
Build systems that transform customers into participants, contributors, and advocates, including community-led content, referrals, and ambassador programs
Design programs that treat customers like influencers: including early access, community PR lists, product seeding, and community-led brand moments
Partner closely with Social to turn channels into community hubs, prioritizing user-generated content, participatory formats, and community storytelling
Integrate community into product and launch cycles, including early testing, feedback loops, and community-driven rollouts
Design and launch scalable offline community programs across priority markets (run clubs, book clubs, wellness groups, parent communities, local ambassador gatherings)
Identify and cultivate community leaders, creators, and advocates who can organically grow Quince communities within key cities and cultural spaces
Build and manage a structured global ambassador program that empowers members to host events and lead local communities
Collaborate cross-functionally with PR/Communications, Partnerships, and Events to embed community into storytelling, collaborations, and experiential activations
Establish and track community performance metrics including growth, engagement, participation, and advocacy
Develop scalable playbooks and systems to expand community programs across international markets
Monitor cultural and community trends to identify new opportunities for community-led growth