Sr Manager, Commercial Solutions SME
About The Position
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Position Summary Are you a problem solver? Do you enjoy solving complex technical challenges while working directly with pharmaceutical and biotech clients? Are you energized by translating customer needs into innovative commercial solutions? An exciting opportunity has arisen for a Sr Manager, Commercial Solutions SME (Subject Matter Expert). This role serves as a technical advisor supporting pre-win commercial strategy for Clinical Supply opportunities, with a primary focus ultracold & liquid nitrogen clinical and commercial packaging, and biorepository. As a member of a global Commercial Solutions team, you will partner closely with Business Development, Operations, Engineering, Quality, Regulatory, and other technical experts to develop competitive client solutions that align Thermo Fisher Scientific's capabilities with customer needs. You will serve as the cell & gene therapy SME for clinical & commercial opportunities, supporting proposal strategy, customer presentations, bid defenses, and facility tours while helping clients understand how Thermo Fisher can successfully support their clinical supply programs. Success in this role requires curiosity, technical credibility, commercial awareness, and the ability to communicate complex technical concepts to both internal and external stakeholders. Staying current on emerging market trends and Thermo Fisher capabilities is essential.
Requirements
- Bachelor's degree in Engineering, Packaging Engineering, Life Sciences, Operations, or a related technical discipline.
- Minimum of 10 years of relevant experience (or equivalent combination of education and experience).
- Experience with ultracold & liquid nitrogen clinical and commercial packaging, and biorepository
- Strong communication, presentation, and customer-facing skills.
- Proven ability to influence cross-functional teams and manage multiple priorities.
Nice To Haves
- Experience within pharmaceutical, biotechnology, or CDMO environments.
- Knowledge of clinical supply operations and packaging technologies.
- Experience supporting proposal development, commercial strategy, or technical sales.
- Strong analytical, problem-solving, and project management skills.
Responsibilities
- Lead the technical strategy for cell & gene therapy opportunities by partnering with cross-functional teams to evaluate client Requests for Proposal (RFPs) and develop competitive customer proposals.
- Serve as the technical subject matter expert for ultracold & liquid nitrogen clinical and commercial packaging, and biorepository solutions.
- Represent Thermo Fisher during customer meetings, technical presentations, bid defenses, and facility tours, effectively communicating our capabilities and differentiators.
- Evaluate customer requirements, identify technical risks and opportunities, and recommend practical, executable solutions that align with operational capabilities.
- Partner with Engineering, Operations, Quality, Regulatory Affairs, and other technical experts to ensure proposed solutions are technically feasible and commercially competitive.
- Act as the voice of the customer internally, advocating for customer requirements while balancing operational capabilities and business objectives.
- Continuously expand knowledge of ultracold, liquid nitrogen and biorepository market trends, and Thermo Fisher service offerings to strengthen customer solutions.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Senior
