Sr Manager, Commercial Sales

Peoples Group•Vancouver, BC

15d•CA$100,000 - CA$110,000•Hybrid

About The Position

As the Senior Manager, Commercial Sales, you will oversee the underwriting associates and underwriting support functions, ensuring service excellence, consistency, efficiency, and adherence to corporate risk standards. You will serve as a key resource to the underwriting team, providing coaching, training, process improvements, and strategic support during periods of elevated business volume.

Requirements

6+ years of progressive experience in commercial lending, commercial mortgage underwriting, credit adjudication, or commercial real estate financing.
3+ years of people leadership experience managing underwriting, credit, sales support, or lending operations teams.
Proven experience underwriting and approving complex commercial real estate transactions, including construction, term, CMHC-insured, and conventional financing.
Demonstrated success leading teams in a high-volume, service-driven commercial lending environment.
Experience developing and implementing operational processes, workflow optimization initiatives, and performance metrics.
Advanced knowledge of commercial mortgage lending principles, underwriting methodologies, and credit risk assessment.
Comprehensive knowledge of lending regulations, compliance requirements, and risk management frameworks.
Results-oriented mindset with a focus on service excellence, quality, efficiency, and risk management.
Strategic thinker who can balance risk management, operational efficiency, and business growth objectives.
Highly collaborative leader with strong business acumen and sound judgment.
Ability to identify operational risks, resolve issues proactively, and implement sustainable solutions.
Strong proficiency in Microsoft Office Suite, particularly Excel, Power BI, PowerPoint, and Word.
Experience with financial modelling.

Responsibilities

Lead, mentor, and manage a team of Underwriting Associates and underwriting support staff.
Provide ongoing coaching, technical guidance, and professional development opportunities.
Design and execute training programs, onboarding initiatives, and knowledge-sharing sessions.
Oversee workflow management and resource allocation to meet service level expectations.
Support underwriting teams during peak volume periods through workload balancing and file review support.
Monitor underwriting quality and adherence to credit, compliance, and regulatory requirements.
Develop operational reporting, dashboards, and key performance indicators (KPIs).
Analyze data to identify trends, operational risks, bottlenecks, and improvement opportunities.
Drive process optimization initiatives, automation opportunities, and best practices.
Partner with senior leadership on strategic initiatives and continuous improvement efforts.
Collaborate with Sales, Credit, Funding, Risk, and other stakeholders.
Lead change management and maintain underwriting procedures and documentation.
Support recruitment, workforce planning, performance management, and succession planning.