Sr Manager, Commercial Operations, Monarch
About The Position
Johnson & Johnson MedTech is recruiting for a Senior Manager, Commercial Operations, MONARCH. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by-case basis. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. The Senior Manager is a key role that supports Global Commercial Operations for the MONARCH business. We are seeking a strategic and execution-oriented individual to lead key initiatives that support the US commercial organization with key elements of sales operations and global strategic expansion and serve as a business lead in broader J&J MedTech initiatives.
Requirements
- A minimum of a bachelor’s degree within business, marketing, or relevant discipline is required.
- A minimum of 8+ years of relevant business experience with an emphasis on commercial operations
- Strategic thinker who is also highly operational and execution-driven
- Experience with launching and selling medical technologies
- Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations
- Experience in developing and utilizing metrics, forecasts, and KPI’s to generate insights to forecast sales, monitor sales performance, and continuously improve
- Competence with Customer Relationship Management and analytics tools
- Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the MedTech space
- Excels in environments with ambiguity, transformation, and cross-functional complexity
Nice To Haves
- Advanced degree is preferred
- Deep understanding of Project/Portfolio Management systems and tools is an asset
Responsibilities
- Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and across MedTech to facilitate successful commercial activities for the MONARCH business and ensure policies and procedures align and complement each other.
- Facilitates system risk assessments and provides insight regarding the assessment, selection, and integration of enabling resources and technologies including sales enablement platforms, customer relationship management systems, and pipeline management software.
- Assess current global sales order management and CRM strategy and implement process improvements in line with J&J MedTech initiatives (i.e. Projects Butterfly and Transend).
- Communicates direction for Business Systems Analysis processes to managers, supervisors, and individual contributors, and ensures methods align with organizational goals and objectives.
- Collaborates cross-functionally to understand organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations.
- Manage operational aspects of direct reports (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs.
- Ensures business systems and operations support delivery of business models and objectives.
- Develop processes for working with other key stakeholders to utilize metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts.
- Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise.
Benefits
- Inclusive work environment where each person is considered as an individual.
- Respect for the diversity and dignity of employees and recognition of their merit.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
