Sr. Manager, Commercial Customer Success (East Region)

Vanta•,

5d•$198,000 - $233,000•Remote

About The Position

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven. You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.

Requirements

Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership.
A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders
A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
Strong critical thinking and clear communication skills
Demonstrate a history of making decisions using frameworks and backed by data
Thrive in a fast paced environment and can effectively lead teams through change
Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Responsibilities

Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management
Define strategies and coach your team to achieve KPIs including revenue retention and customer health
Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
Lead a team of individuals whose book sizes range from roughly 40-55 accounts
Thrive in a fast paced startup environment and contribute to transformational change

Benefits

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!