Sr. Manager, Client Operations

24 Hour Home Care•El Segundo, CA

3d•Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. The Senior Manager, Client Operations (RC Relations) leads the Regional Center Relations function within Client Operations, ensuring continuity and accuracy of Regional Center funding. This role owns authorization-related partnerships with Regional Centers, including proactive reauthorization management, discrepancy resolution, funds recovery, and reconciliation. As the leader of a newly established team, the Senior Manager builds the operating model, develops the team, and establishes the workflows and performance standards needed to prevent service disruptions and protect authorized funding.

Requirements

Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or a related field preferred; equivalent practical experience considered.
5+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch operations, or a related field.
4+ years of people management experience, including team development, coaching, and performance management.
Experience establishing or significantly redesigning a team, operational process, or function strongly preferred.
Experience working with Regional Centers, government payors, managed care organizations, or similar funding partners strongly preferred.
Relationship management
People leadership
Authorization management
Financial reconciliation
Operational execution
Process development
Performance management
Communication

Responsibilities

Lead the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation processes to prevent authorization expirations and interruptions in client services.
Own authorization discrepancy resolution and funds recovery, partnering with Regional Centers, Revenue Cycle Management, and Finance to reconcile issues and recover outstanding funds.
Build and maintain strong relationships with Regional Center service coordinators, fiscal teams, and leadership, serving as the primary operational contact for authorization-related matters.
Lead, coach, and develop the RC Relations team, establishing priorities, performance expectations, workflows, and accountability while supporting hiring and onboarding.
Establish and monitor performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery, providing regular reporting and insights to Client Operations leadership.