Sr. Manager, Cash Application

Anthropic•Seattle, WA

1d•$190,000 - $230,000•Hybrid

About The Position

Anthropic is seeking an Accounts Receivable Specialist to join their Invoice to Cash (I2C) team within Revenue Accounting. This role involves managing a portfolio of customer accounts, overseeing the collections lifecycle from proactive outreach and dunning to dispute resolution, and ensuring timely payments according to contractual terms. The position will be measured against key performance indicators (KPIs) such as cash collection targets, Days Sales Outstanding (DSO), Customer Satisfaction (CSAT), daily outreach volume, and quality assurance reviews. As Anthropic experiences rapid growth, the I2C function is also scaling. Beyond daily portfolio management, the ideal candidate will be a proactive team contributor, sharing best practices, helping to develop playbooks, and offering recommendations for process and automation tooling improvements.

Requirements

Experience working in a B2B SaaS company
Experience operating in a hypergrowth or rapidly scaling finance organization
Strong working knowledge of collections, dunning, dispute resolution, and cash application processes
Hands-on experience with Tesorio, our collections tooling, or like tooling such as HighRadius, Growfin, and others
Track record of meeting or exceeding collections KPIs such as cash targets, DSO, aging, and CSAT
Excellent written and verbal communication skills, with the ability to engage customers professionally across email, phone, and video
Comfortable navigating cross-functional stakeholders to drive dispute resolution with appropriate urgency
Experience with ERP platforms (for example NetSuite, Workday, or similar)
Proficient in Excel or Google Sheets, including pivot tables and lookups
Strong attention to detail and the ability to manage a high volume portfolio without sacrificing accuracy
Team player who actively shares best practices and welcomes feedback

Nice To Haves

7+ years of experience in accounts receivable, collections, or a related Invoice to Cash function
Bachelor's degree in Accounting, Finance, Business Administration, or a related field
Contributed to automation or process improvement initiatives within an I2C organization
Make heavy use of AI agents in their day to day work to drive efficiency and quality
Familiar with credit risk and credit management concepts
Passionate about Anthropic's mission to build safe, beneficial AI systems

Responsibilities

Own end to end collections activity for an assigned customer portfolio, executing against established dunning schedules and escalation paths
Conduct proactive customer outreach via email, phone, video, and other channels to secure on time payment in line with contractual terms
Investigate and resolve customer disputes and billing inquiries, partnering with internal stakeholders across Sales, Customer Success, Billing, Legal, and Revenue Accounting to ensure issues are prioritized and resolved in a timely manner
Consistently meet or exceed SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach, and internal QA reviews
Maintain accurate, detailed notes of all customer interactions, commitments, and dispute status in our ERP and in Tesorio
Monitor AR aging, flag at risk accounts early, and recommend action plans to management
Support cash application research, payment discrepancy resolution, and account reconciliations as needed
Contribute to month end close activities, including aging analysis and collection forecasts
Share learnings and best practices across the I2C team, and bring forward recommendations to improve our processes, controls, and automation tooling
Partner with Finance Systems and I2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements