Sr. Manager, Autonomous Support Operations

Carbon Robotics • Seattle, WA

3d • Hybrid

About The Position

Carbon Robotics is deploying autonomy in real world agricultural environments. As autonomy scales, so does the need for a high-performance operational backbone to monitor, intervene, and continuously improve these systems in the field. The Sr. Manager of Autonomous Support Operations owns the strategy and execution of remote operations: from staffing models and intervention protocols to performance optimization and global scaling. You will define how humans and machines work together in real time.

Requirements

• 10+ years of experience in operations, ideally in robotics, autonomy, logistics, or high-scale real-time systems
• Experience building and scaling operational teams in complex environments
• Strong systems thinker—you design processes, not just manage them
• Comfortable operating in ambiguity and building from zero to one
• Data-driven, with experience defining and managing operational KPIs
• Proven ability to work cross-functionally with engineering and product teams
• Ability to travel up to 50% to field sites or regional operational centers initially. Long term, travel will be up to 25%.

Nice To Haves

• Experience with command centers, NOCs, dispatch, or remote operations is a strong plus

Responsibilities

• Extend Remote Operations Control Centers (ROCCs) framework to support a growing autonomous fleet to other regions
• Define location strategy (regional vs centralized), redundancy models, and coverage across time zones
• Improve upon ROCC infrastructure, tooling, workflows, and staffing methods.
• Architect and continuously refine autonomous operations
• Define escalation pathways, intervention thresholds, and decision frameworks
• Optimize for uptime, safety, and operational efficiency as autonomy improves
• Own hiring, onboarding, and training for ROCC operators
• Build scheduling systems that align with fleet demand, seasonality, and time zones
• Develop performance management systems and career paths for operators
• Establish KPIs: intervention rate, response time, uptime, operator utilization, etc.
• Build dashboards and reporting to monitor fleet and operator performance
• Identify bottlenecks and continuously improve operational throughput
• Partner with Engineering, Product, and Field Ops to improve system performance
• Translate field and ROCC insights into actionable feedback for autonomy development
• Help define the roadmap for reducing human intervention over time
• Define standard operating procedures for monitoring, intervention, and escalation
• Work with internal teams to build or refine tooling for remote operations
• Drive automation within the ROCC to reduce manual load

Benefits

• Competitive salaries
• Pre-IPO Stock Options
• Fully-paid medical, dental, and vision insurance premiums for you and all dependents
• Choice of PPO or HDHP/HSA
• Virtual Care - Doctor on Demand
• Employee Assistance Program
• Mental Health HRA
• Restricted Healthcare Travel support
• Menopause Support
• Life Insurance
• Long Term Disability
• Flexible PTO
• 401(k) plan
• Pet Insurance
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed